NICHOLE REINHARD
Colorado Springs
Summary
Seeking a secure role with opportunity to utilize my skills and experience while having the opportunity for growth and advancement.
Overview
11
11
years of professional experience
Work History
Server/Bartender
Purple Onion Bar & Grill
09.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
MULTI-PRODUCT SALES SPECIALIST
PROGRESSIVE INS. CO
02.2021 - 08.2024
- As a licensed P&C Insurance Agent, my role includes the following duties and responsibilities:
- Taking inbound calls for new and existing customers looking to cover their business needs from products such as General Liability/Worker's Compensation/Business Owners Policies/Professional Liability and Umbrella Commercial Ins
- Assess and educate for additional coverage needs
- Provide Underwriters with necessary information or documents for quotes needing approval
- E-filing policy documents and emails accordingly
- Lead team huddles and trainings for new procedures and updates
- Make excel spreadsheets for team sales competitions and tracking
ACCOUNT MANAGER/CUSTOMER CARE
HOLLOMAN & ASSOCIATES OF AMERICAN FAMILY INS. CO
06.2018 - 01.2021
- As a licensed P&C Insurance Agent, my role included the following duties and responsibilities:
- Educated and wrote policies such as personal auto coverage, homeowners, renters and life insurance
- Assisted new and existing customers with policy changes
- Assisted with billing concerns and cancellations
- Reached out to customers regarding renewals and possible increased rates to review for retention purposes
- Held insurance reviews with customers for potential needs
- Worked certain reports that showed cancelations/expiring or restricted MVR's/newly licensed drivers in the household and reaching out to customers to discuss
- Cross sold additional products based on needs
CUSTOMER/POLICY SERVICES
USAA
07.2017 - 06.2018
- As a licensed P&C Insurance Agent, my role included the following duties and responsibilities:
- While taking inbound calls for existing members and determining eligibility for new members
- Writing new policies such as Home and Auto Ins
- Assisting with basic policy changes and billing concerns
- Sending/receiving policy documentation and e-filing accordingly
UNDERWRITER
SAFEWAY INSURANCE COMPANY
11.2013 - 04.2017
- As a Underwriter for personal auto insurance, my role included the following duties and responsibilities:
- Approving vehicles and drivers to new and existing policies
- Requesting required photos and documentation for review from customers and agents
- Running reports and e-filing
- Assisted in testing and running reports for new systems and procedures
Education
Diploma -
DOHERTY HIGH SCHOOL
05.2008
Skills
- Strong communication and interpersonal skills
- Team player
- Ability to multitask and meet tight deadlines
- Motivated for growth and spreading motivation to my peers
- Organized and detail oriented
- Proficient in multiple software applications
- Quick to learn and understand new rules and procedures
- Menu knowledge
- Drink preparation
- Inventory management
Timeline
Server/Bartender
Purple Onion Bar & Grill
09.2024 - Current
MULTI-PRODUCT SALES SPECIALIST
PROGRESSIVE INS. CO
02.2021 - 08.2024
ACCOUNT MANAGER/CUSTOMER CARE
HOLLOMAN & ASSOCIATES OF AMERICAN FAMILY INS. CO
06.2018 - 01.2021
CUSTOMER/POLICY SERVICES
USAA
07.2017 - 06.2018
UNDERWRITER
SAFEWAY INSURANCE COMPANY
11.2013 - 04.2017
Diploma -
DOHERTY HIGH SCHOOL
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