Nichole Lauf
Aurora,CO
Summary
Highly energetic, outgoing, and detail-oriented retail manager with 16 years of experience in retail sales. Excelled at handling multiple responsibilities simultaneously while consistently delivering exceptional customer service. Brings a positive and flexible attitude to every task. Demonstrates reliability, punctuality, and an excellent work ethic. Areas of expertise include inventory management, cash handling, sales, and customer service. Possesses a deep understanding of customer service principles and inventory management, as well as skills in sales strategy and staff training. Dedication is focused on driving store success and enhancing the customer experience through effective management and innovative solutions.
Overview
16
16
years of professional experience
Work History
Delivery Driver
GoPuff
07.2018 - Current
- Delivered packages to customer doorsteps and business offices.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Verified accuracy of all deliveries against order forms.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Head Clerk
Safeway
11.2016 - 07.2018
- Collaborated with management to develop and implement store policies and procedures.
- Supervised daily operations, delegating tasks appropriately to ensure efficient workflow throughout the store.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Oversaw merchandise displays, creating visually appealing arrangements to encourage sales.
- Managed cash handling procedures, reducing discrepancies and increasing accuracy in financial reporting.
- Enhanced team productivity by providing ongoing training and mentoring to junior staff members.
- Maintained and processed invoices, deposits, and money logs.
- Resolved customer complaints effectively, promoting a positive shopping experience for all guests.
- Adapted quickly to unexpected situations or challenges, maintaining smooth operations even under pressure.
Repair Agent
Comcast
02.2016 - Current
- Resolved customer complaints and concerns with strong verbal and negotiation skills
- Maintained composure and patience in face of difficult customer situations
- Processed an average of 22 inbound and outbound technical support calls
- Support customers with online billing and account issues
- Supported customers having data connectivity issues
- Researched, resolved and followed up on customer issues
- Handled a large volume of phone calls, chat and emails
- Identified opportunities to up sell product and services
- Recommended and helped customers select merchandise based on their needs
- Informed customers about sales and promotions in a friendly and engaging manner
Optical manager
Wal-mart
07.2015
- Processed all sales transactions accurately and in a timely fashion
- Answered customers' questions and addressed problems and complaints in person and via phone
- Opened and closed the store
- Helped customers select products that best fit their personal needs
- Communicated information to customers about product quality, value and style
- Offered direction and gave constructive feedback to motivate team members
- Held each team member accountable for achieving performance goals
- Recruited, hired, developed and retained retail talent for the company
- Processed shipments and maintained organized stock shelves
- Managed medical supply inventory, insurance records, patient charts and company files using online tracking system
- Contacted insurance providers to verify correct insurance information and get authorization for eye exams and hardware
- Updated patient accounts and information on a daily basis
- Managed incoming and outgoing calls for a busy optometrist
- Scheduled and confirmed appointments for patients
- Handled and processed confidential patient information
Cashier
Wal-mart
09.2009 - 07.2009
- Processed all sales transactions accurately and in a timely fashion
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
- Prevented store losses using awareness, attention to detail and integrity
- Worked as a team member performing cashier duties, product assistance and cleaning
- Processed and issued money orders for customers
- Assisted customers with store and product complaints
- Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service
- Processed merchandise returns and exchanges
Education
High School Diploma -
Emily Griffith
Denver, CO01.2003
Skills
- Cash management
- Sales
- Inventory control procedures
- Employee scheduling
- Cash handling accuracy
- Detail-oriented
- Excellent multi-tasker
- Strong communication skills
- Booking appointments
- Checking insurance benefits
- High customer service standards
- Strong problem-solving ability
- Order processing
- 10-key
- Employee evaluations
- Leadership qualities
Timeline
Delivery Driver
GoPuff
07.2018 - Current
Head Clerk
Safeway
11.2016 - 07.2018
Repair Agent
Comcast
02.2016 - Current
Optical manager
Wal-mart
07.2015
Cashier
Wal-mart
09.2009 - 07.2009
High School Diploma -
Emily Griffith
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