Summary
Overview
Work History
Skills
Interests
Timeline
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Nichole Jones

Colorado Springs,CO

Summary

Results-driven Environmental Services Assistant Director with over a decade of expertise in implementing sustainable practices and enhancing operational efficiency within healthcare and facility management sectors. Proficient in cultivating collaboration among cross-functional teams to drive sustainability initiatives, reduce environmental impact, and improve overall satisfaction for patients and staff.

Overview

17
17
years of professional experience

Work History

Assistant Director

HHS Environmental Services
Colorado Springs, CO
01.2025 - Current
  • Manages staffing and operational strategies for a team of two operations managers and 50 environmental services FTEs within a 450 licensed-bed acute care environment.
  • Implements comprehensive strategies to improve environmental compliance and sustainability practices throughout organizational operations.
  • Directs daily housekeeping operations to uphold exceptional cleanliness standards.
  • Facilitates comprehensive training and development programs while managing recruitment and assignment of team members.
  • Crafts and initiates targeted environmental initiatives, focusing on minimizing organizational impact and enhancing sustainability efforts.
  • Improved team performance by conducting daily assessments and offering constructive feedback. Achieved higher team productivity by executing daily reviews and strategic coaching. Facilitated better team outcomes through systematic evaluations and effective mentoring.
  • Led initiatives to promote teamwork and respect within a diverse team, ensuring a culture of passion and quality.
  • Coordinates efforts with cross-functional teams to ensure integration of sustainable practices in decision-making processes.

Operational Administrative Support

UCHealth Memorial Central Hospital
Colorado Springs, CO
05.2016 - Current
  • Coordinated daily administrative operations for a busy hospital department, ensuring efficient workflow and communication between teams.
  • Implemented a new electronic filing system that improved document retrieval time by 30%, enhancing overall departmental efficiency.
  • Managed scheduling for over 50 staff members, optimizing resource allocation and reducing scheduling conflicts by 40%.
  • Assisted in the development and execution of departmental policies and procedures, contributing to improved compliance with hospital regulations.
  • Conducted regular inventory audits, resulting in a 25% reduction in supply costs through effective inventory management.
  • Streamlined patient intake processes, leading to a 20% decrease in wait times and improved patient satisfaction scores.
  • Collaborated with the Operations Manager on budget development and operational compliance with site budget.
  • Trained and mentored new administrative staff, fostering a collaborative team environment and enhancing service delivery.

Operations Management

All State National
Irvine, CA
12.2008 - 11.2014
  • Oversaw daily operations for a team of 50+ employees, ensuring efficient workflows and compliance with company policies.
  • Implemented process enhancements that improved operational efficiency by 20%, resulting in significant cost savings.
  • Developed and monitored key performance indicators (KPIs) to assess team performance and drive continuous improvement initiatives.
  • Led cross-functional teams in the launch of a new service line, contributing to a 15% increase in customer satisfaction ratings.
  • Managed vendor relationships and negotiated contracts, achieving a 10% reduction in supply chain costs while maintaining quality standards.
  • Trained and mentored staff on best practices in operations management, leading to a 30% decrease in employee turnover rates.
  • Conducted regular audits and compliance checks to ensure adherence to industry regulations and internal policies, enhancing operational integrity.

Skills

  • Client engagement strategies
  • Financial management
  • Compliance reporting
  • Sustainable policy development

Interests

  • Leadership:

Team Training & Development, Scheduling, Performance Management, Regulatory Compliance

  • Operational:

Inventory Management, Quality Assurance, Waste Management (Biohazard), Infection Control

  • Technical:

Knowledge of floor care, sanitation techniques, safety protocols (OSHA), and staffing software

Timeline

Assistant Director

HHS Environmental Services
01.2025 - Current

Operational Administrative Support

UCHealth Memorial Central Hospital
05.2016 - Current

Operations Management

All State National
12.2008 - 11.2014

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Nichole Jones