Nichole Hornung
Bethune
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Insurance industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
CSA
Farmers Insurance Company
10.2023 - Current
- Connected with customers by listening to concerns and answering questions.
- Utilized problem-solving skills to address customer queries and complaints.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Client Service Associate
TBK Bank
06.2020 - 10.2021
- Educated clients on account services and resolved client inquiries regarding statement information and account balances
- Maintained accurate and current customer account data with manual forms processing and digital information updates
- Exhibited high energy and professionalism when dealing with clients and staff
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines
- Displayed knowledge and proficiency in explaining, selling and administering products and referred customers to appropriate resources for enhanced services
Universal Banker
Bank Of The West
04.2017 - 05.2020
- Identified customer financial needs through in-person efforts, cold calls, referrals and marketing while providing strong product knowledge and quality service
- Displayed knowledge and proficiency in explaining, selling and administering products and referred customers to appropriate resources for enhanced services
- Understood and applied selling techniques to open, develop and close sales and created product interest by actively cross-selling products and services to pursue customers
- Prospected for new business through networking, community outreach and customer referral generation
- Balanced teller drawers and ATM cash
- Opened, closed and updated accounts for customers
- Produced and executed loan packages
Education
High School Diploma -
Alliance High School
AllianceSkills
- Strong work ethic
- Performance tracking
- Goal oriented
- Complaint resolution
- Documentation and reporting
- Call center experience
Timeline
CSA
Farmers Insurance Company
10.2023 - Current
Client Service Associate
TBK Bank
06.2020 - 10.2021
Universal Banker
Bank Of The West
04.2017 - 05.2020
High School Diploma -
Alliance High School
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