Nichole Hopper
Summary
Dynamic and results-oriented professional with a proven track record in account management and operations, leveraging expertise as a former General Manager to deliver exceptional customer service and operational excellence. Skilled in building and maintaining long-term customer relationships, managing accounts with precision, and delivering tailored solutions to meet client needs. Adept at overseeing the full lifecycle of orders, ensuring accuracy in pricing, troubleshooting, and reporting to maintain customer satisfaction and trust.
Overview
16
16
years of professional experience
Work History
General Manager
Jonathan Barton
08.2008 - 11.2024
- Inventory and Product Management : Oversaw equipment inventory, ensuring proper stock levels and timely maintenance to optimize utilization.
- Payroll Management : Managed payroll processing, ensuring timely and accurate compensation for all staff members.
- Sales Tax and Budgeting : Handled sales tax reporting and developed budgets to maintain financial stability and compliance.
- Point-of-Sale Systems : Executed transactions and utilized multiple point-of-sale systems to streamline customer transactions and operational processes.
- Staff Supervision : Led and managed staff, ensuring high performance, productivity, and customer service standards.
- Operational Optimization : Identified and implemented process improvements to increase efficiency, reduce costs, and maximize profitability.
Education
Associate of Arts - Nursing
Trinidad State College
Alamosa05-2008
Skills
- Professional Networker
- Operational Excellence
- Cross-Functional Collaboration
- Leadership and Team Management
- Solution-Orientated Thinker
- Self-Motivated
Timeline
General Manager
Jonathan Barton
08.2008 - 11.2024
Associate of Arts - Nursing
Trinidad State College
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