Nichole Henry
Broomfield
Summary
Professional shift supervisor with strong leadership skills and focus on team collaboration. Skilled in managing daily operations, resolving conflicts, and ensuring high performance standards. Known for adaptability and delivering results in fast-paced environments. Strong organizational abilities and effective communication, fostering productive and positive workplace.
Overview
11
11
years of professional experience
Work History
Shift Lead
Banfield Pet Hospital
05.2019 - Current
- Supervised daily operations, ensuring efficient workflow and adherence to quality standards.
- Mentored team members, enhancing skills and promoting a collaborative work environment.
- Implemented process improvements that increased overall clinic efficiency and client satisfaction.
- Managed inventory control, optimizing stock levels to reduce waste and maintain supplies.
- Developed schedules that aligned staffing with patient needs and business demands.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
- Resolved conflicts between employees to maintain positive and productive work environments.
Veterinary Assistant
West Suburban Animal Hospital
05.2016 - 05.2019
- Assisted veterinarians in conducting examinations and procedures for diverse animal species.
- Administered medications and vaccines according to established protocols, ensuring optimal health outcomes.
- Monitored animal behavior and vital signs, reporting changes to veterinary staff promptly.
- Educated pet owners on proper care, nutrition, and preventive health measures for their animals.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Improved client relations through effective communication and education on pet health needs.
Kennel Attendant
West Suburban Animal Hospital
05.2015 - 05.2016
- Provided daily care for animals, ensuring cleanliness and comfort in the kennel environment.
- Assisted veterinary staff with animal handling during examinations and treatments.
- Monitored animal behavior and reported any health concerns to senior staff promptly.
- Maintained accurate records of animal feeding schedules and medication administration.
- Cleaned and sanitized kennels, adhering to safety protocols to prevent disease transmission.
- Engaged with pet owners, providing updates on their pets' well-being and addressing inquiries.
- Maintained a clean and sanitary kennel environment through daily cleaning tasks, ensuring the comfort and well-being of all animals.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
Education
Associate of Science - Veterinary Technician
Stautzenberger College Of Maumee
Maumee, OH05-2018
Skills
- Customer service focus
- Team motivation
- Employee training
- Conflict resolution
- Work delegation
- Operations monitoring
Timeline
Shift Lead
Banfield Pet Hospital
05.2019 - Current
Veterinary Assistant
West Suburban Animal Hospital
05.2016 - 05.2019
Kennel Attendant
West Suburban Animal Hospital
05.2015 - 05.2016
Associate of Science - Veterinary Technician
Stautzenberger College Of Maumee