Nicholas Tapia
Highlands Ranch
Summary
I have worked on projects of all sizes and demands. My excellent time management skills and my high degree of analytical and problem solving allow me to consistently deliver projects on time and within scope. I’m driven and learn from each work experience. I work well in fast paced environments that allow me to stay on my toes, problem solve quickly and meet or exceed customer expectations. I earn the trust of my peers and the customer through my work ethic and clear communication. I take pride in being open to learning new things (simple or challenging). I believe continuous learning of the business gives me the chance to contribute more to the team.
Overview
7
7
years of professional experience
Work History
Restaurant Server
J’Alexanders
02.2022 - Current
- Being very attentive to guest service and needs guaranteeing them the best possible experience
- Provided personalized customer service by greeting each customer, assisting with decisions, suggestively selling and making sure all products are available.
- Learning and recalling menu items to give descriptions clearly and in detail to every guests
- Bringing a very welcoming and positive attitude to work everyday in hopes that'll reflect onto guests and my peers
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Cultivated warm relationships with regular customers.
To-Go Specialist
Maggiano's Little Italy
02.2021 - 01.2022
- Diligent and attentive in a high stress, fast paced environment to ensure quality and accuracy to every order or table
- Driven to improve customer experience at each opportunity, allowing them to feel valued and looking forward to come back again
- Team player, proactive in the support of staff
- Followed all company policies and procedures to deliver quality work.
Assistant Teacher
Primrose Preschool
02.2020 - 02.2021
- Work with children helping them finish their primary school academics in an entertaining and educational environment
- Patient and creative to effectively solve problems Clearly communicate with parents to share details about the student activities and important information
- Maintained annual training / certification requirements (CPR, Mandatory Reporter, Health and Safety)
- Worked with teachers to design lesson plans and coordinate activities for classes, consistently noting successful ideas and identifying areas for improvement.
- Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
Food Cook
Smashburger
09.2019 - 12.2019
- Coordinated food preparation and timed completion to allow prompt serving of tasty, plentiful and nutritious food at correct temperature to valued customers.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping and taking out trash.
- Trained and assisted new kitchen staff members.
Cashier/Crew Member
Dickeys Barbeque Pit
11.2016 - 01.2017
- Created a welcoming environment for customers and accommodated their needs for the best experience
- Provided quality customer service and focused work in a fast-paced environment
- Operated and sanitized kitchen and food preparation equipment.
Education
Real Estate Licence - Real Estate
The CE Shop
Highlands Ranch, CO09.2023
High School Graduate -
Mountain Vista High School
Highlands Ranch, CO05.2021
Skills
- Able to perform efficiently under pressure
- Leadership/Life Skills
- Proficient in Powerpoint/Google Slides
- Communicates effectively with customers and peers
- Problem-solving
- Goal-Driven
- Emotionally intelligent
- Very Flexible
- Customer Understanding
Timeline
Restaurant Server
J’Alexanders
02.2022 - Current
To-Go Specialist
Maggiano's Little Italy
02.2021 - 01.2022
Assistant Teacher
Primrose Preschool
02.2020 - 02.2021
Food Cook
Smashburger
09.2019 - 12.2019
Cashier/Crew Member
Dickeys Barbeque Pit
11.2016 - 01.2017
Real Estate Licence - Real Estate
The CE Shop
High School Graduate -
Mountain Vista High School
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