Accomplished estimator with a proven track record in claims management and customer relationship management. Achieved a 96% or higher customer satisfaction index while preparing accurate estimates for major insurance providers.
Overview
9
9
years of professional experience
3
3
Certifications
Work History
Estimator
Kaizen Collision Center
Denver
10.2023 - Current
Prepared estimate for multiple DRP's such as State Farm, Allstate, Travelers, American Family, Geico, Farmers Etc.
Writing initial estimates.
Managed claims throughout the entire process.
Making sure target dates are met.
Ordering parts, invoicing parts and sublet items.
Reconciling files.
Keeping your own AR.
Finalized and organized documentation to guarantee completeness and compliance with company standards.
Maintained customer satisfaction index (CSI) of 96% or higher through effective communication and service.
Sales averaged around 200,000 a month.
Production Manager
Caliber Collision
Denver
01.2017 - 09.2023
Managed daily production operations, ensuring on-time service delivery.
Oversaw compliance with safety standards and protocols during all processes.
Conducted regular inspections of completed work to maintain quality assurance.
Coordinated training programs for new staff on equipment and procedures.
Facilitated team meetings to communicate and address vehicle updates.