Nicholas Rael
Denver
Summary
Accomplished estimator with a proven track record in claims management and customer relationship management. Achieved a 96% or higher customer satisfaction index while preparing accurate estimates for major insurance providers.
Overview
9
9
years of professional experience
3
3
Certifications
Work History
Estimator
Kaizen Collision Center
Denver
10.2023 - Current
- Prepared estimate for multiple DRP's such as State Farm, Allstate, Travelers, American Family, Geico, Farmers Etc.
- Writing initial estimates.
- Managed claims throughout the entire process.
- Making sure target dates are met.
- Ordering parts, invoicing parts and sublet items.
- Reconciling files.
- Keeping your own AR.
- Finalized and organized documentation to guarantee completeness and compliance with company standards.
- Maintained customer satisfaction index (CSI) of 96% or higher through effective communication and service.
- Sales averaged around 200,000 a month.
Production Manager
Caliber Collision
Denver
01.2017 - 09.2023
- Managed daily production operations, ensuring on-time service delivery.
- Oversaw compliance with safety standards and protocols during all processes.
- Conducted regular inspections of completed work to maintain quality assurance.
- Coordinated training programs for new staff on equipment and procedures.
- Facilitated team meetings to communicate and address vehicle updates.
Education
High School Diploma -
Clayton High
Clayton, NM05-2022
Skills
- Estimate generation
- Estimating accuracy
- Estimating tools
- Cost analysis
- Claims management
- Parts invoicing
- Vehicle inspection
- Quality assurance
- Vendor relationships
- Effective communication
- Problem solving
- Attention to detail
- Team collaboration
- Customer relationship management
- Negotiation skills
Certification
I-Car Certified Gold
Timeline
Estimator
Kaizen Collision Center
10.2023 - Current
Production Manager
Caliber Collision
01.2017 - 09.2023
High School Diploma -
Clayton High