Cyber Security
Nicholas Phillips
Inside Sales
Granby
Summary
Dynamic professional with a proven track record in customer relationship building and CRM software proficiency, demonstrated at REIC and other leading companies. Excelled in enhancing customer satisfaction and operational efficiency, leveraging strong negotiation and analytical thinking skills. Achieved notable increases in client retention and sales outcomes without exceeding a 55-word limit.
Overview
14
14
years of professional experience
Work History
Inside Sales Coordinator
REIC
07.2023 - Current
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Established fair pricing structures and finalized contracts to complete purchase agreements with customers.
- Used CRM software to maintain detailed contact logs and account records.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Developed new accounts by marketing company product and offering value-added services.
- Increased customer satisfaction by promptly addressing inquiries and providing accurate product information.
LAKE SHORE PROPERTIES LLC Logo Property Manager
LAKE SHORE PROPERTIES LLC
07.2019 - Current
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
Customer Service Specialist
Customer Service Specialist Customer Service Spec
07.2019 - 06.2023
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
Bartender
Hyatt
01.2014 - 02.2018
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Financial Aid Advisor
Metropolitan State University of Denver
01.2011 - 01.2014
- Ensured compliance with state, federal, and institutional regulations governing the distribution of financial aid by maintaining up-to-date knowledge of all relevant policies and procedures.
- Assisted students in securing funding for their education through comprehensive scholarship research and application guidance.
- Managed the disbursement of student loans, grants, and scholarships, ensuring timely payment of tuition and fees.
- Negotiated satisfactory payment arrangements for past-due accounts while adhering to applicable laws and regulations.
Education
Associate of Science - Economics
Metropolitan State University of Denver
Denver, CO 05.2001 -
High School Diploma -
Emily Griffith Technical College
Denver, CO 05.2001 -
Skills
Organizational effectiveness
Strong negotiation
Customer relationship building
Time management
Sales support
Telephone and email etiquette
Client relationships
Customer account management
CRM software proficiency
Customer service
Analytical thinking
Interests
Timeline
Inside Sales Coordinator
REIC
07.2023 - Current
LAKE SHORE PROPERTIES LLC Logo Property Manager
LAKE SHORE PROPERTIES LLC
07.2019 - Current
Customer Service Specialist
Customer Service Specialist Customer Service Spec
07.2019 - 06.2023
Bartender
Hyatt
01.2014 - 02.2018
Financial Aid Advisor
Metropolitan State University of Denver
01.2011 - 01.2014
Associate of Science - Economics
Metropolitan State University of Denver
05.2001 -
High School Diploma -
Emily Griffith Technical College
05.2001 -
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