Nicholas Mercer
Windsor
Summary
Diligent and meticulous professional with an entrepreneurial mindset; possess the ability to manage the full spectrum of sales operations. Dynamic Pre-Owned Sales Manager at Mercedes-Benz of Loveland, with strong negotiation skills and a proven track record in staff training and development. Enhanced sales team performance through strategic market analysis and effective inventory management, achieving significant profitability while fostering a collaborative work environment. Committed to driving customer satisfaction and operational efficiency. Capable of identifying and capitalizing on potential business growth activities. Creative problem-solver with aptitude for utilizing market analytics to augment sales.
Overview
11
11
years of professional experience
Work History
Pre-Owned Sales Manager
Mercedes-Benz of Loveland
05.2019 - Current
- Enhanced sales team expertise through training and mentoring, resulting in increased product knowledge.
- Managed the sales team''s schedule effectively, ensuring adequate coverage during business hours without sacrificing work-life balance.
- Coordinated with service department to ensure all pre-owned vehicles were thoroughly inspected and ready for sale, resulting in reduced customer complaints.
- Maintained open lines of communication with upper management, providing regular updates on sales performance and addressing any concerns proactively.
- Oversaw all aspects of the vehicle reconditioning process, coordinating tasks between departments efficiently to minimize turnaround time.
- Worked closely with other department managers to streamline processes between departments, enhancing overall dealership efficiency.
- Analyzed market trends and adjusted inventory levels accordingly, maximizing profitability while reducing days on lot.
- Managed used vehicle wholesales and auction acquisitions and monitored and adjusted inventory to optimize customer options.
- Forecasted goals and objectives for sales, gross and key expenses on monthly and annual basis.
- Hired, trained and monitored performance of salespeople to establish sales quotas and manage sales goals.
Sales Consultant
Mercedes-Benz of Loveland
05.2016 - 05.2019
- Followed up with existing customers to provide additional support and address concerns.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Exceeded quota expectations consistently through diligent prospecting efforts and effective pipeline management techniques.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
Sales Consultant
Billion Honda
04.2014 - 04.2016
- Stayed knowledgeable on latest vehicle innovations and technological advancements through continuous training.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Education
History
University of Iowa
Iowa City, IAHigh School Diploma - General Studies
Van Buren Community Schools
Keosauqua, IASkills
- Strong negotiation skills
- Pricing strategy
- Financial acumen
- Sales process expertise
- Customer relationship building
- Market research
- Staff training and development
- Business forecasting
- Staffing management
- Self motivation
- Professionalism
- Inventory management
- Adaptability
Timeline
Pre-Owned Sales Manager
Mercedes-Benz of Loveland
05.2019 - Current
Sales Consultant
Mercedes-Benz of Loveland
05.2016 - 05.2019
Sales Consultant
Billion Honda
04.2014 - 04.2016
History
University of Iowa
High School Diploma - General Studies
Van Buren Community Schools
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