Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nicholas Maple

Agate,CO

Overview

16
16
years of professional experience
1
1
Certification

Work History

Senior Manager

Deloitte
06.2024 - Current
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Manager

Deloitte
08.2017 - 06.2024
  • Proven track record of leading and delivering large-scale, web and mobile digital transformation programs through all stages of the software development lifecycle using waterfall, agile and scaled-agile methodologies.
  • Program Delivery Lead for the largest US electric parent utility company digital transformation program valued at $20M per year which includes a portfolio of 38 interdependent, agile projects delivering on their digital strategy aiming to improve customer experience and organizational efficiencies.
  • Led multiple critical path sales initiatives / RFPs for the firm in 2023 which has resulted securing new and renewed client contracts valued at $30,000,000+ of yearly revenue.
  • Led the successful implementation of a large portfolio of products comprising of a global cross-functional and technical teams of 41 onshore and 60 offshore team members.
  • Pioneered a program delivery model through a premier client’s key products which garnered the CIO 100 Award for increasing CSAT scores to 97% and increasing customer completion rates up to 382%.
  • Lead agile transformation expert focused on customer’s transition from primarily waterfall-based methodologies to improving agile / scaled agile methodology maturity across enterprises.
  • Responsible for engagement management activities such as business case development, fee estimation, pricing models, resource management, budget maintenance, and risk management.
  • Collaborate and create impactful relationships with executive leadership and client stakeholders to drive client satisfaction, growth, retention and improve our client’s overall customer experience.

Senior Consultant

Capgemini
07.2016 - 08.2017
  • Responsible for leading the delivery of large-scale Salesforce implementations for leading organizations in technology and healthcare industries leveraging agile and waterfall methodologies across the entire software development lifecycle.
  • Managed $10,000,000 revenue for 3 primary accounts in 2016-2017.
  • Led 40+ global practitioners located across the US and India.

Senior Consultant

Bluewolf, an IBM Company
09.2014 - 07.2016
  • Managed project engagements as the Project Manager on Digital Strategy Roadmap / CRM Assessment related projects.
  • Responsible for working closely with executive and project stakeholders to define a strategic approach to transforming business process and technology challenges into opportunities for growth and new ways to engage their customers through innovative digital solutions.
  • Responsible for ensuring successful completion of project milestones, deliverables, status reports / updates, and budget maintenance.
  • Led Digital Strategy workshops focused on evaluating over 50 digital capabilities based on current maturity and organizational importance.

Associate Director of Admissions

Jones International University
08.2009 - 09.2014
  • Lead for sales teams for a leading online university consisting of over 100 Admissions Counselors with an emphasis on new student enrollments, student retention, employee onboarding, admissions systems infrastructure and leadership training & development.
  • Led an internal agile implementation of Salesforce, subsequent training of software applications including Salesforce, SharePoint, Velocify and Campus Vue.
  • Developed integrated practices, processes, and procedures to maximize conversion results, employee retention rates, and growth in enrollments.
  • Improved lead conversion from 20% to 45% in 2013 resulting in a 45% increase in student enrollments.

Education

Master of Business Administration -

Jones International University
06.2014

Bachelor of Arts in Communication -

University of Northern Colorado
12.2004

Skills

  • Management Consulting
  • Program Management
  • Thought Leadership
  • Business Development
  • People Development & Mentoring
  • Product Management
  • Engagement Management
  • Software Development Lifecycle
  • Agile Methodologies
  • Digital Customer Experience
  • Full Stack Web & Mobile Development
  • Salesforce

Certification

  • Salesforce Certified Platform Developer I (2017)
  • Salesforce Certified Platform App Builder (2017)
  • Salesforce Certified Salescloud (2015)
  • Salesforce Certified Administrator (2014)

Timeline

Senior Manager

Deloitte
06.2024 - Current

Manager

Deloitte
08.2017 - 06.2024

Senior Consultant

Capgemini
07.2016 - 08.2017

Senior Consultant

Bluewolf, an IBM Company
09.2014 - 07.2016

Associate Director of Admissions

Jones International University
08.2009 - 09.2014

Master of Business Administration -

Jones International University

Bachelor of Arts in Communication -

University of Northern Colorado

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Nicholas Maple