Nicholas Jee
Edmonton
Summary
Enthusiastic Administrative Professional with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing a proven ability to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Administrative Support V
Alberta Health Services Provincial Staffing Services
03.2017 - Current
- Provides supervision and Mentorship for the daily operations of this staffing office by providing direction to the Administrative Suppport IV, monitoring the workload, and determining clerk duties, in collaboration with the SSC Supervisor/ Manager.
- Provide scheduling support for Inpatient Unit managers, Unit Charge Nurses and Relief Team Managers with the use of the staff scheduling application, ESP (Environment For Scheduling Personnel).
- Accountable for the day to day administration and operation of pre-determined staff scheduling processes and long range planning for adequate staffing levels.
- Able to analyze the e-people exception reports, investigate pay errors from a timekeeper perspective, and make the necessary corrections for accurate delivery of pay.
- Liaise with the unit management teams, to ensure unit work plans and staff schedules/assignments are up to date and maintained.
Entrepreneur/Investor
Fun For Life LTD.
03.2006 - Current
- Time share property management sales
- Manage a team of sales reps to sell vacation time share properties all over the world.
- Analyzing vacation destination markets to evaluate the proper investment in locations in relation to profit margins.
Entrepreneur
Self Employed
03.2006 - Current
- Invest in homes that need to be renovated and then sold or put out for rent.
- Manage a team of investors and labourers who help with the renos.
Administrative Support IV
Alberta Health Services Provincial Staffing Service
10.2016 - 08.2017
- Day to Day scheduling task for multiple clients of the Provincial Staffing Services Centre.
- Key responsibilities include working with provincial staffing office to fill pre-booked and immediate shifts for the UAH Medicine Program that result from staff vacation, leave of absence, illness and education leaves; anticipating staffing needs, informing the unit managers and or staffing office of shifts that require further attention.
- Critical thinking and moving people around to save potential overtime.
Psychiatric Aide
Alberta Hospital Edmonton
09.2015 - 10.2016
- Observed patient behavior and developed behavioral interventions for saftey of the patient and staff.
- Transported patients to and from different departments/programs.
- Assisted patients with bathing, dressing, hygiene and grooming.
- Ensured safety and well-being of patients.
- Assisted the nurses on unit with NCVI intervention when needed to assure the safety of patient and staff.
- Completed routine unit rounds and row calls.
Communications Manager
Co - Op Taxi
07.2015 - 02.2016
- Coached management on communication tactics with staff at the call center in customer relations and phone etiquette.
- Investigated Client complaints against Drivers.
- Performance managed the call center operators.
- Maintaining the baseline schedule of our call center 24 hours.
- Verified Pay for the pay periods of all staff in call center before submitting to pay roll department.
- Managed the Call center work load by the minute que on screen and directed the flow of the office operations during shift.
- Did screenings and interviews for the call center when positions came up for hire.
- Had a team of about 22 operators with FTE and casuals.
- Pulling Data reports to show call center traffic monthly to shareholders of the company.
Collection Officer
NCO Financial Services Inc
10.2004 - 07.2005
- Contacted delinquent members by phone, email and mail to determine their reasons for delinquency.
- Worked closely with delinquent members to develop a plan of payment in order to rectify their accounts.
- Utilized sharp research skills to track down delinquent account information, including phone number and address.
- Documented all daily collections and delinquent account activity on a daily basis by uploading information to the company’s database.
- Supervised accounts receivables clerks, team of five.
- Performed prescribed scripts and utilized friendly but firm attitude with full knowledge of contractual requirements and legal remedies.
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
Education
Bachelor of Arts - Health Administration
Athabasca University
Athabasca, AB2021
Bachelor of Arts - Criminology
University Of Alberta
EdmontonSkills
- Team leadership
- Interpersonal and written communication
- Staff development
- Strong verbal communication
- Team liaison
- Conflict resolution
- Public speaking
- Recruitment/staffing
- Collaborative team work
- Staffing processes
- Employee relations
- Employee coaching
Accomplishments
- Supervised and mentoring team of 15 staff members in PSS in the mental health portfolio and have build a strong team rapport with our clients.
- Numerous email letter compliments from our clients, and i have sent these to our SOM Belinda to keep on file.
- I have received a letter of commendation for going above and beyond my role as a scheduling team lead from my manager. (see scan)
Certification
Harvard Business Publishings : Harvard ManageMentor certifications.
1. Presention Skills
2. Meeting Management
3. Managing Your Boss
4. Ethics at Work
5. Career Management
6. Time Management
7. Stress Management
8. Hiring
Timeline
Administrative Support V
Alberta Health Services Provincial Staffing Services
03.2017 - Current
Administrative Support IV
Alberta Health Services Provincial Staffing Service
10.2016 - 08.2017
Psychiatric Aide
Alberta Hospital Edmonton
09.2015 - 10.2016
Communications Manager
Co - Op Taxi
07.2015 - 02.2016
Entrepreneur/Investor
Fun For Life LTD.
03.2006 - Current
Entrepreneur
Self Employed
03.2006 - Current
Collection Officer
NCO Financial Services Inc
10.2004 - 07.2005
Bachelor of Arts - Health Administration
Athabasca University
Bachelor of Arts - Criminology
University Of Alberta
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