Nicholas Carlson
Denver
Summary
Licensed financial services professional holding a Series 7 and 66 with experience supporting high-net-worth clients in trading, retirement planning, and wealth management. Skilled in complex retirement functions, delivering white-glove client service, and ensuring accuracy and compliance across transactions. Adept at building lasting relationships, communicating proactively, and delivering expert service to provide client-first financial solutions.
Overview
5
5
years of professional experience
Work History
Client Services Specialist I
Fidelity Investments
Greenwood Village, CO
06.2025 - Current
- Facilitate complex retirement functions such as inherited IRA services. return of excess processing, recharacterizations, while still fulfilling the responsibilities of my previous High Net Worth Associate role.
High Net Worth Associate
Fidelity Investments
03.2025 - 06.2025
- Delivered high-touch service to premium clientele, assisting with trading, international transfers of funds, distributions, and other service needs. Utilized internal systems to communicate with clients over digital chat, email, inbound, and outbound calls.
- Consistently exceeds KPIs such as Client Satisfaction, Calls per Hour, and Call Efficiency. Received accolades for my exceptional performance in 2024 as well as recognition for my excellence on the team.
Customer Relationship Advocate
Fidelity Investments
12.2023 - 03.2025
- Built rapport while providing front-line trading and account service support, ensuring positive client experiences.
Cryo Service Expert
iCryo
Aurora, CO
09.2023 - 04.2024
- Cultivated client relationships and ensured smooth daily operations, using product expertise to expand membership and generate revenue.
Personal Trainer and Sales Advisor
24 Hour Fitness
Aurora, CO
08.2022 - 09.2023
- Developed client-specific fitness strategies and generated new business through referrals and sales initiatives.
General Manager
PASE Factor
Aurora, CO
02.2022 - 08.2022
- Managed daily operations, team scheduling, and promotional efforts to focus on achieving improved membership engagement and retention.
Workplace Planning Consultant I
Fidelity Investments
05.2021 - 01.2022
- Guided clients in 401(k) enrollment, investment planning, and retirement readiness reviews.
- Conducted proactive outreach to drive engagement and connect clients with advisors.
Education
Bachelor of Arts - Communications
Metropolitan State University of Denver
Denver, CO12-2020
Awards, Licenses, and Certifications
Series 7, Series 66, NASM Certified Personal Trainer
Timeline
Client Services Specialist I
Fidelity Investments
06.2025 - Current
High Net Worth Associate
Fidelity Investments
03.2025 - 06.2025
Customer Relationship Advocate
Fidelity Investments
12.2023 - 03.2025
Cryo Service Expert
iCryo
09.2023 - 04.2024
Personal Trainer and Sales Advisor
24 Hour Fitness
08.2022 - 09.2023
General Manager
PASE Factor
02.2022 - 08.2022
Workplace Planning Consultant I
Fidelity Investments
05.2021 - 01.2022
Bachelor of Arts - Communications
Metropolitan State University of Denver