Nicholas Balch
Georgetown
Summary
Energetic and personable professional with a strong background in customer interaction, relationship building, and sales principles. Skilled in delivering exceptional customer service, driving positive experiences, and achieving sales targets. Experienced in park management, including grounds maintenance, visitor assistance, and safety, with a proven ability to enhance visitor experiences through effective communication and prompt issue resolution. Combines organizational skills with a focus on maintaining cleanliness and order in public spaces, ensuring a welcoming environment for all. Adept at balancing customer engagement with operational excellence in both sales and terrain parks.
Overview
7
7
years of professional experience
Work History
Sales Associate
Georgetown Valley Candy Company
10.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Efficiently handled cash transactions, ensuring accuracy and maintaining customer privacy throughout every exchange.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
Terrain Park Attendant
Arapahoe Basin Ski Area
10.2020 - 10.2024
- Handled visitor inquiries professionally and courteously, addressing concerns effectively to ensure satisfaction.
- Educated visitors on park rules and regulations, fostering a safe environment for all guests.
- Enhanced visitor experience by providing exceptional customer service and maintaining park cleanliness.
- Increased park safety by regularly inspecting equipment and reporting any issues promptly.
Lift Operator
Arapahoe Basin Ski Area
10.2018 - 10.2020
- Learned and enforced lift rules, policies and procedures.
- Performed pre-operation inspections and post-operation shutdown procedures.
- Improved lift safety by conducting regular maintenance checks and addressing potential hazards promptly.
- Helped guests get on and off lift.
- Consistently followed all safety protocols, ensuring the well-being of guests at all times during their use of the lifts.
Housekeeping Supervisor
Xantera Resorts
03.2018 - 10.2018
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Completed schedules, shift reports, and other business documentation.
Education
High School Diploma -
Valparaiso High School
Valparaiso, IN06.2016
Skills
- Customer service
- Cleaning and sanitation
- Teamwork and collaboration
- Safety awareness
- Time management
- Problem-solving skills
- Cash handling proficiency
- Employee training and development
- Problem-solving
Timeline
Sales Associate
Georgetown Valley Candy Company
10.2024 - Current
Terrain Park Attendant
Arapahoe Basin Ski Area
10.2020 - 10.2024
Lift Operator
Arapahoe Basin Ski Area
10.2018 - 10.2020
Housekeeping Supervisor
Xantera Resorts
03.2018 - 10.2018
High School Diploma -
Valparaiso High School
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