Nichelle Drecketts
Aurora
Summary
Certified Medical Assistant professional with proven track record in patient care, clinical procedures, and administrative tasks. Strong ability to collaborate with healthcare teams, adapt to changing needs, and ensure efficient clinic operations. Skilled in patient communication, medical record management, and supporting physicians during examinations. Reliable and focused on achieving optimal patient outcomes through high standards and effective teamwork.
Overview
20
20
years of professional experience
Work History
Lead Certified Medical Assistant
CU Denver Internal Medicine Cherry Creek
11.2021 - Current
- Demonstrated adaptability in the face of unexpected challenges or changes within the clinic, maintaining a high standard of performance throughout.
- Exemplified professionalism at all times when interacting with patients, families, colleagues, or superiors within the healthcare setting.
- Assisted in the implementation of new policies or procedures within the clinic, leading to enhanced workflows and better overall results.
- Exceeded patient expectations through prompt communication with both medical professionals and clients, ensuring timely resolution of any concerns or questions.
- Supported physicians in delivering quality care through attentive preparation, assistance during examinations, and prompt follow-up on test results.
- Promoted a positive work environment among colleagues with open communication and teamwork-focused approach to daily responsibilities.
- Reduced wait times for patients by effectively managing the flow of the clinic, prioritizing tasks, and ensuring timely completion of duties.
- Participated actively in staff meetings or trainings aimed at improving personal skills development or addressing departmental goalsobjectives.
- Elevated patient experience through efficient rooming processes, preparing examination areas for scheduled appointments without delays.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Completed EKGs and other tests based on patient presentation in office.
- Collected and documented patient medical information such as blood pressure and weight.
- Oriented and trained new staff on proper procedures and policies.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Measured patient pulse oximetry.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Implemented care and efficiency improvements to support and enhance office operations.
- Collected pertinent data and calculations to aid physician in interpreting results.
Certified Medical Assistant
CU Medicine Internal Medicine
05.2016 - 11.2021
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Performed preliminary physical tests to accurately record results in patient history summary.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Efficiently performed insurance verification and pre-certification and pre-authorization functions.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Followed all principles of asepsis and infection control to meet patient safety guidelines.
- Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
- Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Implemented improvements in workflow processes that led to increased productivity amongst staff members.
Lead Certified Medical Assistant
HealthMark Intergrated Medicine LLC
05.2005 - 05.2016
- Back office Lead Medical Assistant for busy private Internal Medicine practice.
- Trained new hires.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Organized charts, documents and supplies to maintain team productivity.
- Contributed to office operations by triaging patients by severity of medical complaint.
- Mediated referrals to specialists.
- Assist with Dermatologist in minor procedures.
- Administer patient blood and urine samples, and prepare for lab processing.
- Liaise with insurance providers on behalf of patients.
- Demonstrated adaptability in the face of unexpected challenges or changes within the clinic, maintaining a high standard of performance throughout.
- Facilitated seamless coordination between front office staff and medical team members, resulting in a well-organized clinic operation.
- Exemplified professionalism at all times when interacting with patients, families, colleagues, or superiors within the healthcare setting.
Education
Associate of Occupational Studies - Medical Assisting
PPI Health Careers School
08.1993
Associate of Applied Science - Travel And Tourism
Blair Junior College
06.1992
Skills
- 28 years of experience
- Detailed oriented
- Self-starter and motivator
- Calm and level-headed under duress
- Quick problem solver
- Specimens collection and processing
- Accurately document all care provided in patient medical record
- Phlebotomy (Adult and Infant)
- Electrocardiography (EKG)
- Data entry
- Pulmonary function tests (PFTs)
- Prepped Patients for minor procedures and assisted with Dermatologist
- Communicating with patient families
- Analytical decision-making skills
- Patient scheduling
- Minor wound care
- Administering injections/Immunizations
- Manual Blood Pressures
- Patient vitals
- Performing basic laboratory test (glucose, HgbA1c, pregnancy, urine, flu, throat cultures, FIT testing
- Pharmacy refills and prior authorizations
- Ear lavage
- Vision and Hearing exams
- Cardiac stress testing
- FAA Physical Exams
- FBI Physical Exams
- Clean and maintain exam rooms
- Performs other clerical duties and tasks to improve provider productivity and workflow as assigned
- EPIC
- Communicates effectively and in an attentive manner with patients
- Establishes and maintains effective working relationships with providers, staff and management
- Compassionate
- Dedicated
- Professional
- Clinical leadership
- Collaboration and teamwork
- Critical thinking
- Continuous learning attitude
- Staff training and development
- Immunization administration
- Appointment scheduling
- Team supervision
- First aid and CPR certification
- Electronic health records management
- Lab specimen collection
- Infection control procedures
- Medical terminology proficiency
- HIPAA compliance expertise
- Diagnostic testing assistance
Contact
Aurora, CO 80013
Education and Training
other,Colorado Springs, CO,other,Colorado Springs, CO
License/Certifications
BLS- American Heart Association-09/1992 to Present
Member of American Medical Technologist (AMT) since 1993
Timeline
Lead Certified Medical Assistant
CU Denver Internal Medicine Cherry Creek
11.2021 - Current
Certified Medical Assistant
CU Medicine Internal Medicine
05.2016 - 11.2021
Lead Certified Medical Assistant
HealthMark Intergrated Medicine LLC
05.2005 - 05.2016
Associate of Applied Science - Travel And Tourism
Blair Junior College
Associate of Occupational Studies - Medical Assisting
PPI Health Careers School
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