Niceysha Okolie
Byers
Summary
Experienced Remote Customer Support & Operations Coordinator with over 7 years in managing high-volume inquiries and resolving technical issues. Expertise in CRM platforms, ticket management, SLA adherence, and multi-channel support. Strong skills in workflow prioritization, documentation, and cross-functional communication, consistently enhancing customer satisfaction and operational efficiency in dynamic remote settings.
Overview
8
8
years of professional experience
Work History
Logistics Coordinator II (Remote)
Pinnacle Logistics
01.2024 - Current
- Coordinated driver operations to enhance safety and efficiency.
- Assigned routes and monitored performance to address real-time dispatch issues.
- Addressed delays, breakdowns, and customer concerns with urgency.
- Tracked compliance with hours-of-service and delivery metrics.
- Maintained accurate documentation and case notes across multiple systems.
- Resolved issues for drivers, customers, and vendors through effective phone and email support.
Logistics Coordinator I & II (Remote)
MNX Global Logistics
08.2021 - 10.2023
- Coordinated over 500 critical shipments annually, achieving a 99% on-time delivery rate.
Collaborated with multiple carriers to ensure timely transport of goods.
Delivered exceptional customer support, maintaining a 98% satisfaction rating.
Enhanced issue-resolution times by 20%, improving overall efficiency.. - Coordinated inbound and outbound shipments, ensuring on-time delivery and efficient logistics flow.
- Collaborated with suppliers to streamline logistics processes, minimizing delays and enhancing overall supply chain efficiency.
- Managed inventory levels using warehouse management systems, maintaining accuracy and optimizing stock levels.
Motor Vehicle Specialist I
DMV Motor
02.2018 - 08.2020
- Provided assistance to customers with motor vehicle services via phone, email, and in-person.
Achieved 100% accuracy in reconciling financial transactions.
Reduced customer wait times by 15% through process improvements.
Education
High School Diploma -
Bell High School
Bell, CA06-2007
Skills
- Carrier Coordination
- Logistics Software
- Critical shipments
- Regulatory Compliance
- Client communication
- Time Management
- Remote management
- Excel
- Microsoft office Suite
- Google Suite
- MS Teams
- Zoom
- Problem-solving
- Conflict Resolution
- Customer Support Communication
Leadership Experience
A results‑driven operations leader with a proven record of coordinating 500+ time‑critical shipments annually while maintaining a 99% on‑time delivery rate. Skilled in leading communication across multi‑carrier networks, ensuring accurate routing, real‑time tracking, and proactive customer updates. Demonstrated ability to elevate service performance, achieving a 98% customer satisfaction rating and improving issue‑resolution speed by 20% through early delay detection and rapid problem‑solving. Strong focus on operational accuracy, compliance, and documentation to support high‑quality, reliable transportation workflows.
Communication Skills
Strong communicator experienced in coordinating daily transportation operations, dispatching drivers, and providing real‑time shipment updates. Skilled in resolving delays and service disruptions quickly while maintaining on‑time performance. Adept at tracking compliance, documenting transportation activity, and maintaining accurate logs to support safe, efficient operations.
References
Available upon request
Timeline
Logistics Coordinator II (Remote)
Pinnacle Logistics
01.2024 - Current
Logistics Coordinator I & II (Remote)
MNX Global Logistics
08.2021 - 10.2023
Motor Vehicle Specialist I
DMV Motor
02.2018 - 08.2020
High School Diploma -
Bell High School