Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

N.G Meeks

Denver,CO

Summary

Multifaceted customer care professional with proven customer service expertise, strong attention to detail and superior work ethic. Proficient in supporting customer service teams by addressing escalated issues and assisting with troubleshooting. Talented trainer and mentor with performance-oriented mindset.

Overview

19
19
years of professional experience

Work History

Passenger Service Supervisor

Menzies Aviation
05.2024 - Current
  • Managed ticketing and reservation systems, ensuring accurate processing of passenger information and flight bookings.
  • Oversaw inventory management processes for essential supplies at the terminal level, ensuring adequate stock levels were maintained at all times without excess wastage or spoilage of resources.
  • Oversaw ticketing and gate services.
  • Enhanced passenger satisfaction by efficiently managing daily operations and addressing customer concerns promptly.
  • Managed approximately 8 team members' schedules and work assignments daily.
  • Conducted thorough investigations into passenger complaints or incidents, implementing corrective actions when required to prevent future occurrences of similar situations.

Flight Attendant

United Airlines
12.2023 - Current
  • Provided safety instructions to passengers prior to takeoff and landing.
  • Greeted approximately 180-396 passengers, answered questions, and directed them to their seats for each flight. Working on average 4 flights per day.
  • Delivered onboard customer service including food and beverage service.
  • Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
  • Adhered to company policies regarding security measures and protocol at all times.

Managing Director

Natural Shades of Beauty Salon LLC
10.2017 - 12.2023
  • Managed daily salon operations, including scheduling appointments, customer service, and staff management.
  • Organized promotional events to attract new customers leading to over 20% increase in annual sales.
  • Regularly evaluated customer feedback/reviews to identify areas of improvement in services or products offered by the salon.
  • Monitored 6 employees' performance to ensure quality services were delivered consistently.
  • Created monthly reports that tracked progress towards goals set by ownership.
  • Conducted training sessions for new and existing stylists on the latest hair trends, techniques and products.

Bank Teller

Wells Fargo, NA
03.2021 - 07.2021
  • Improved customer satisfaction by efficiently processing transactions oand addressing account inquiries.
  • Streamlined teller operations for better workflow by implementing time-management strategies.
  • Enhanced branch sales through cross-selling bank products and services to customers.
  • Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.

Branch Manager/Branch Trainer

Chancellor Insurance Agency
01.2011 - 09.2016
  • Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
  • Managed staff scheduling, hiring and training processes for team of 30 or more individuals.
  • Established strong working relationships with external partners such as vendors and suppliers.
  • Created reports at least 1 time per month ;summarizing operational performance metrics for senior management review.
  • Participated in community events to promote brand awareness.

Classroom Teacher

Dunoon Park Technical High School
09.2005 - 04.2009
  • Developed lesson plans and instructional materials to support student learning.
  • Conducted assessments to evaluate student progress and modify instruction accordingly.
  • Utilized technology as an effective tool for enhancing instruction.
  • Encouraged critical thinking skills through inquiry-based activities and discussions.
  • Organized field trips to enhance the educational experience of students.

Education

MBA - Marketing

University College of The Caribbean
Kingston, Jamaica

Bachelor of Arts - Education

University of The West Indies
Mona, Jamaica

Dip. ED - Social Science Teacher Education

ShortWood Teachers' College
Kingston, Jamaica

Skills

  • FAA Regulations
  • Emergency Response
  • First Aid
  • Emergency Response Coordination
  • Mentoring and training
  • Recruitment Strategies
  • Business Administration
  • Sales Leadership
  • Curriculum Planning
  • Training Needs Analysis
  • Classroom oversight
  • Lesson Planning
  • Student Engagement
  • Public Speaking
  • Creative Problem-Solving
  • Interpersonal Communication

Accomplishments

  • Company Sales Leader ( Chancellor Insurance Agency Ltd)
  • Million Dollar Round Table member (Chancellor Insurance Agency Ltd)
  • Most Outstanding Junior Teacher (Dunoon Park Technical High School)

Timeline

Passenger Service Supervisor

Menzies Aviation
05.2024 - Current

Flight Attendant

United Airlines
12.2023 - Current

Bank Teller

Wells Fargo, NA
03.2021 - 07.2021

Managing Director

Natural Shades of Beauty Salon LLC
10.2017 - 12.2023

Branch Manager/Branch Trainer

Chancellor Insurance Agency
01.2011 - 09.2016

Classroom Teacher

Dunoon Park Technical High School
09.2005 - 04.2009

MBA - Marketing

University College of The Caribbean

Bachelor of Arts - Education

University of The West Indies

Dip. ED - Social Science Teacher Education

ShortWood Teachers' College

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N.G Meeks