Neva England Olguin Norris

Support daily operations and act as a liaison between leadership, staff, and client families.

- Mentor and onboard new team members, ensuring consistency and quality performance.

- Participate in leadership meetings to review operations and improve workflow efficiency.

- Coordinate scheduling, documentation, and communication with internal teams and external partners.

- Manage sensitive information with professionalism and confidentiality.

Managed high-volume customer interactions while meeting service and sales goals.

- Processed orders, payments, and invoices accurately using company systems.

- Built and maintained customer relationships to increase sales and retention- Assisted in training team members and supporting process consistency- Resolved escalated customer concerns with professionalism and efficiency. Managed and call regulated manger

In Home Care – Denver, CO
CNA, Certified Medical Assistant & Hospice Supervisor | July 2000 – January 2021

Supervised and scheduled a team of 15+ employees in a fast-paced healthcare environment.
Trained and mentored staff to improve patient care and team performance.
Provided compassionate hospice and palliative care while coordinating with families and healthcare teams.
Maintained patient records and ensured confidentiality compliance.
Performed clinical duties including vitals, phlebotomy, urinalysis, and radiology coordination.

Core Skills
Team Leadership • Staff Training • Customer Service • Conflict Resolution • Operations Support • Scheduling • Communication • Administrative Support • Compliance • Time Management

• Executed daily tasks with precision to support seamless operations.
• Proposed and implemented ideas that improved team performance and patient outcomes.
• Partnered with a diverse team to meet objectives and address product-related challenges.