Nevaeh Phillips-Durant
Aurora
Summary
Reliable Unarmed Security Guard with relevant experience in maintaining safety and security of premises. Strengths include keen observation skills, solid understanding of security protocols, and ability to respond effectively during crisis situations. Previous work has demonstrated impact through improved property safety measures and successful conflict resolution.
Overview
3
3
years of professional experience
Work History
Security Guard
Sun States Security
10.2024 - 03.2025
Unarmed Security Guard
Securitas Security Services USA
04.2024 - 09.2024
- Patrolled assigned areas to detect suspicious activity and prevented unauthorized access.
- Monitored CCTV cameras, reported incidents, and responded to alarms or emergency situations.
- Conducted daily security checks of the premises, equipment, and vehicles.
- Observed all entrances for any signs of criminal activities or trespassers.
Customer Service Representative
Home Depot
11.2023 - 04.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Lead Cabin Attendant
United Airlines
01.2022 - 11.2023
- Assisted with boarding and disembarking of passengers in a safe, efficient manner.
- Ensured safety regulations were followed throughout the duration of each flight. we
- Led cabin crew in pre-flight briefings to prepare for upcoming flights.
- Ensured cleanliness standards were met within the cabin area throughout the duration of each flight.
- Monitored performance of junior cabin crew members providing feedback where appropriate.
Education
High School Diploma -
Overland High School
Aurora, CO05-2022
Skills
- Emergency Response
- Facility Security
- Incident Reporting
- Security Team Coordination
- Customer Service
- Ground Patrol
- Security procedures knowledge
- Patrolling
- First Aid Certified
- Marketing
- Incident reporting
- Security guard license
- General security
Timeline
Security Guard
Sun States Security
10.2024 - 03.2025
Unarmed Security Guard
Securitas Security Services USA
04.2024 - 09.2024
Customer Service Representative
Home Depot
11.2023 - 04.2024
Lead Cabin Attendant
United Airlines
01.2022 - 11.2023
High School Diploma -
Overland High School
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