NEVAEH DEINES-RAMIREZ
Colorado Springs
Summary
Dedicated employee with strong communication and time management skills. Proven ability to build positive relationships with clients and enhance customer satisfaction. Quick learner with a commitment to creating welcoming environments. Experience in fostering teamwork and collaboration in diverse settings.
Overview
4
4
years of professional experience
Work History
Spa Front Desk Agent
Broadmoor Hotel
Colorado Springs
06.2025 - Current
- Streamlined guest check-ins and check-outs to enhance operational efficiency.
- Delivered exceptional customer service while adhering to company policies.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Provided detailed information regarding hotel amenities, services, and local attractions.
- Managed inquiries through phone calls, emails, and messages to maintain effective communication.
- Oversaw operations at three distinct service desks: fitness, salon, and spa.
- Handled retail transactions, contributing to overall revenue growth.
Parking Enforcement Officer
UCCS Parking and Transportation
Colorado Springs
10.2024 - 06.2025
- Monitored parking lots for unauthorized vehicles or suspicious activity.
- Resolved customer disputes concerning tickets or fines incurred.
- Patrolled premises regularly to maintain safety of employees and visitors.
- Directed drivers to proper parking areas and enforced special parking restrictions.
Resident Assistant
GOOD SAMARITAN
Loveland
06.2024 - 09.2024
- Demonstrated organizational abilities by maintaining records of resident safety, security, and behavior issues.
- Prepared and served meals to patients according to prescribed diets.
- Cleaned and tidied up resident or patient rooms and other common areas around facility to maintain organized, welcoming space.
- Assisted QMAPS with resident care if needed.
- Utilized time management techniques while completing assigned tasks within specified deadlines.
- Worked with coworkers to complete tasks.
- Handled residents with dementia and memory issues.
Team Leader
PANERA BREAD
Loveland
08.2021 - 07.2023
- Supervised others and provided on-the-job training.
- Handled large amounts of money and supported accuracy of financial transactions.
- Arranged and restocked displays and merchandise racks to maintain store appearance.
- Managed large amounts of cash accurately during busy hours in a fast-paced environment.
- Worked in multiple areas which include, Dining room, Cashier, Barista Station, Dish and the Line.
- Provided efficient and courteous service to customers.
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
- Continually updated knowledge on industry trends related to specialty coffees, teas, and products.
- Brewed espresso and added syrups and steamed milk to craft specialty drinks for customers.
- Resolved problems and escalated high-level issues to supervisor within established timeframes.
Education
Criminal Justice Candidate -
University of Colorado Colorado Springs
Colorado Springs, CO, US05.2027
High School Diploma -
Thompson Valley High School
Loveland, CO05.2023
Skills
- Moral Conduct
- Strong organization
- Quick learner
- Time Management
- Interpersonal Relationships
- Diversity and Inclusion
- Effective Communication
- Cash Handling
- Customer Service
- Conflict resolution
- Team Player
References
Available upon request
Timeline
Spa Front Desk Agent
Broadmoor Hotel
06.2025 - Current
Parking Enforcement Officer
UCCS Parking and Transportation
10.2024 - 06.2025
Resident Assistant
GOOD SAMARITAN
06.2024 - 09.2024
Team Leader
PANERA BREAD
08.2021 - 07.2023
Criminal Justice Candidate -
University of Colorado Colorado Springs
High School Diploma -
Thompson Valley High School