Nestor Dovales

• Monitored security operations to ensure compliance with established procedures and standards.
• Provided ongoing coaching, feedback, development opportunities, discipline when necessary to ensure employees are meeting expectations.
• Led large groups of staff and supervisors during big events like Premios Lo Nuestro, ensuring that all safety and security standards for the arena were being met.

• Field Intrusion team
• Addressed problems quickly and reported clear information while working under minimal supervision.
• Observed patrons and customers to quickly address security situations.

• Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
• Warned persons of rule infractions or violations and evicted violators from premises.
• Identified suspicious activity to determine appropriate response.

• Worked Designated VIP locations with high level assets.
• Observed patrons and customers to quickly address security situations.
• Removal of unauthorized guests and personnel.

• Banquet security for Swan & Dolphin hotel.
• Provided security team leadership and contributed to on-call duties.
• Inspected posts and met with subordinates to outline tasks and responsibilities.
• Supervised property entrances and exits and monitored employee safety.

• Enforced security regulations and escorted non-compliant individuals to private areas for processing.
• Observed patrons and customers to quickly address security situations.
• Field Intrusion team

• Protected entrances by scanning individuals and bags via manual checks or x-ray machinery.
• Provided friendly and professional assistance to employees, visitors and customers.
• Monitored building and property entrances and exits to detect intrusions and protect assets.

• Event security guard for sporting events all over the orlando area.
• Guarded restricted areas to prevent unauthorized entry.
• Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
• Searched individuals and baggage for weapons and other prohibited items.

• Talked easily with patrons to build rapport and earn repeat business.
• Stocked bar with beer, wine, liquor and related supplies.
• Checked identification of guests to verify age requirements for alcohol purchase.

• Stocked bar with beer, wine, liquor and related supplies.
• Managed high volume of shift customers and simultaneously assisted restaurant servers with diverse needs.
• Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.

Brought on to train opening staff on guest service and to build an efficient system for the new in room dining service.

• Fielded complaints from customers and corrected issues with both front of house and kitchen staff.
• Acted as liaison between head of kitchen staff and front of house to update staff on menu updates, special requests and canceled items.
• Reported staff performance, inventory, overall dining room needs and special events information to Food and Beverage Director.

• Poured wine, beer and cocktails for patrons.
• Met customer, business operations and server needs with minimal errors or delays.
• Maintained detailed inventory of bar supplies and stocked work areas.

• Upsold customers from well to top shelf brands to help boost sales.
• Trained new opening team and reopening team bartenders and barbacks to increase knowledge of drink preparation and upselling techniques.
• Prepared and served drinks in high-volume environment.
• Good knowledge base on beer styles and flavor parings
• Liquor deliveries and keeping inventory up to date depending on season.

• Pitched in at sister restaurant Park Pizza Brewing Co while Boxi Park was still in its reopening stages.
• Collaborated with host, bus person and cook to serve up food and beverage options.
• Checked with guests to get feedback on food served, resolve issues, and trained new employees.

• Assist approximately hundreds of guests each day with merchandise, food and safety questions for both parks and surrounding area.
• Provided onsite training.
• Received multiple positive recognition awards
• Corrected guest issues in a timely and professional manner with knowledgeable and friendly service.

• Ensured tables were kept neat, cleared away dirty dishes, wiped down surfaces and restocked glasses.
• Trained new employees on proper cleaning procedures, guest expectations and restaurant protocols.
• Maximized table turns and rotated seating for optimal guest satisfaction.