Nelson Jair Lozano Mendez
Bogotá D.C
Summary
Dynamic professional with a proven track record at Colonial Security Services, excelling in emergency response coordination and enhancing operational efficiency. Recognized for exceptional customer service and decision-making skills.
Personable and reliable, with strong sense of responsibility and dedication to safety. Understanding of security protocols and emergency response procedures, combined with proficiency in communication and coordination. Prepared to enhance site security and ensure effective incident management.
Overview
2
2
years of professional experience
Work History
Security Dispatcher
Colonial Security Services
10.2025 - Current
- Coordinated response efforts for emergency situations, ensuring timely deployment of security personnel.
- Managed communication between security teams and clients, enhancing operational efficiency.
- Utilized dispatch software to monitor real-time locations of security assets and personnel.
- Implemented standard operating procedures to improve incident response times and service reliability.
- Monitored security systems and responded to alarms effectively.
Advisor Assistant
Concentrix
10.2023 - 10.2025
- Assisted in managing client inquiries and providing timely responses to enhance customer satisfaction.
- Handling calls for customers facing confusion , ensuring I clarify the issue, resolve it efficiently and improve their experience by shifting their mood positively
- I consistently I have consistently ranked among the top agents on the leaderboard due to my strong performance throughout my
journey. - Collaborated with team members to streamline communication channels, fostering a cohesive work environment.
- I worked daily on solving-problem issues related to credit cards, e.g. technical issues with the mobile app on the bank.
Education
BBA - Finance
Sergio Arboleda University
Bogotá, Colombia06-2028
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Stress tolerance
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Security Dispatcher
Colonial Security Services
10.2025 - Current
Advisor Assistant
Concentrix
10.2023 - 10.2025
BBA - Finance
Sergio Arboleda University