Nelson Eduardo Briceño

Leading and overseeing comprehensive training initiatives for one of the company’s largest clients. Managing end-to-end training programs, guiding and mentoring teams to achieve excellence, and analyzing performance metrics to ensure continuous improvement. Also collaborating cross-functionally to align training & quality strategies with organizational goals and uphold strict compliance with regulatory standards.

• Working on improving employee retention rates by creating engaging and interactive learning materials.
• Communicating all learning and performance objectives, schedules, and training assessments to upper management.

• Employed diverse teaching approaches to help students of all abilities improve their English skills.
• Adapted lesson plans to accommodate different learning styles and abilities within the classroom setting for optimal comprehension of skills covered.
• Developed lesson plans and adapted curriculum to meet individual needs of students
• Enhanced overall student success with personalized feedback, constructive criticism, and one-on-one tutoring sessions.

• Educated and oriented employees to improve compliance with quality control protocols.
• Trained new English instructors on best practices, increasing their proficiency in performing classes effectively.
• Identified issues of non-compliance and elevated reports to senior personnel.
• Completed timely quality reports highlighting deficiencies and recommending corrective actions.
• Performed continuous random spot reviews of daily log pages, non-routine and work package contents for completeness, correct use of appropriate references and approved data.

• Employed diverse teaching approaches to help students of all abilities improve their English skills.
• Adapted lesson plans to accommodate different learning styles and abilities within the classroom setting for optimal comprehension of skills covered.
• Developed lesson plans and adapted curriculum to meet individual needs of students
• Enhanced overall student success with personalized feedback, constructive criticism, and one-on-one tutoring sessions.