Nelson Montoya Garcia
Bogotá DC
Summary
Dynamic IT engineer with strong problem-solving abilities, a willingness to learn, and excellent communication skills, poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. A proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with a swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
24
24
years of professional experience
1
1
Certification
Work History
IT Technician End user services
Zimmer Biomet SAS
10.2023 - Current
- Respond to requests from users of the system
- Back up information
- Guarantee the network operation of the equipment by verifying that the transmission of the data is adequate
- Make backups of the information
- Collaborates with internal teams to escalate tickets to higher-level technology resources as needed
- Troubleshoots basic networking and system issues
- Security Access system by contactless cards
- Install software and formats for printing
- Install peripheral units, maintain and update existing programs
- Operate computer equipment, terminals and printers
- Operate programs, manage information and produce reports
- Perform Hardware Maintenance
- Verify mechanical, electrical and electronic connections of the system
- Responds to incoming calls, chats, and emails regarding service requests from business users
- Documents, tracks, and monitors all service request activity and communications
- Configures and administers applications, mailboxes, calendars, and distribution groups
- (Intune, Azure, AD)
- Tracks time spent on all help desk ticketing Service Now activities
- Administration of technical personnel for the development of technical and production activities
- Provide support and troubleshooting on IBM AS400, Oracle Databases, Sap Hanna, Postgres, Microsoft 365 (Exchange Online, SharePoint, Teams, OneDrive, etc.), Azure, and Office 365 platforms
- Management of meeting rooms conference system management and maintenance (Clickshare, Avocor interactive Screens & Digital Displays, Condeco)
- Administration of technical personnel for the development of technical and production activities
- Company employee’s security access management (Card readers, access levels assignments, surveillance system)
IT Support Engineer
ISALUD – Comprehensive Training Center
07.2022 - 10.2023
- Investigate and determine solutions for software, hardware, landline and mobile phone problems
- Diagnose and resolve technical issues, including network and account setup
- Design and administration of websites
- SEO junior
- Preparation and adjustment of printing formats
- Configure profiles, emails and access for new entries, in addition to providing assistance in everything related to passwords
- Direct the problems of the computer system to the solution, in the agreed time frames
- Provide remote and telephone support to the training center staff, directing a series of actions, by phone, email or chat, until solving a technical problem
- Consult internal database or external resources to provide accurate technical solutions
- Prioritize and manage multiple open issues at once
- Continuously monitor the operation to ensure that computer systems are fully operational after problem resolution
- Prepare accurate and timely technical reports
- Document technical knowledge in the form of notes and manuals
Aircraft Avionics Specialist
GAL-GLOBAL AEROSPACE LOGISTICS
05.2019 - 04.2022
- Mobilize the aircraft to the maintenance area
- Replace the entire engine or parts thereof
- Repair and overhaul structural, mechanical and hydraulic systems
- Locate the breakdowns of the hydraulic, mechanical and structural systems of the aircraft, identify the problems and adjust to repair the systems according to the established specifications and procedures
- Keep records of repair, inspection and review
- Inspect the structural and mechanical systems of aircraft and verify that these systems meet performance and quality standards
- Inspect the repair, maintenance, adjustments or mechanical modifications of aircraft to ensure their compliance with standards and procedures
- Disassemble structures, engines, and other systems to repair, overhaul, and reassemble them
- Adjust, test and maintain engines and other systems
- Performing routine and non-routine inspections, repairs, maintenance and troubleshooting of avionics systems (Hardware and Software), troubleshooting in electrical systems, installation, adjustment, testing and modification of electronic parts and systems
Technical Sales Man
Independent Worker / Self-employed
11.2011 - 01.2019
- Provide general and specialized information on characteristics and operation of equipment, products and services and demonstrate their use
- Identify customer needs and resources and recommend appropriate services and products
- Estimate installation and maintenance costs of equipment and services
- Consult with customers after the sale to resolve issues and provide technical support
Level 7 Specialist Lead Technician
AMMROC-Advanced Repair and Overhaul Center
11.2016 - 11.2018
- Performing routine and non-routine inspections, repair, maintenance and troubleshooting of avionics (Hardware and Software) and electrical systems
- Installation, adjustment, testing and modification of electronic parts and systems
- Removal and installation of electrical components from aircraft subsystem assemblies
- Carrying out 'ATP' acceptance test procedures for all components and systems of helicopters, ensuring proper operation
- Verification of the wiring, ensuring that the final test from pin to pin is correct
- Carry out the troubleshooting, diagnosis and repair of mechanical components and electrical systems
- Use of test equipment such as oscilloscopes, ammeters and ohmmeters among others
- Interpretation, analysis and solution of faults through electrical diagrams
- Electronic welding in aircraft and use of micro welding stations, welding components and replacement, retouching and assembly of prototypes
- Repair and installation of wiring, connectors, control boxes, antennas and other parts
- Administrator of technical personnel such as Team Lead
Automotive Electrical Technician
MarcoPolo- SuperPolo
07.2016 - 10.2016
- Coordinate with other workers the preparation and completion of the work assigned on the production line
- Comply with safety practices and procedures
- Splice, weld and insulate the conductors and wiring needed to connect the electrical distribution and transmission network in vehicles using tools and related electrical equipment
- Inspect and test the power wiring line and auxiliary equipment using the test electrical equipment
- Install, maintain and repair networks, distribution lines and electrical transmission, insulators, conductors, switches and other associated equipment
- Operate pneumatic, mechanical and electrical tools to perform work on vehicles to install power lines, screens, electrical harnesses, audio and video equipment, as well as associated equipment
Maintenance technician - mechanical and electrical system of aircraft
CCE TECHNICAL SERVICES INC
05.2012 - 05.2016
- Adjust, test and maintain engines and other systems
- Disassemble structures, engines, and other systems to repair, overhaul, and reassemble them
- Inspect the repair, maintenance, adjustments or mechanical modifications of aircraft to ensure their compliance with standards and procedures
- Inspect the structural, mechanical and electrical systems of aircraft and verify that these systems meet performance and quality standards
- Keep records of repair, inspection and review
- Manage the technical staff for the development of the activities
- Locate the breakdowns of the hydraulic, mechanical, electrical and structural systems of the helicopters, identify the problems and adjust to repair the systems according to the established specifications and procedures
- Repair and overhaul structural, mechanical, electrical and hydraulic systems
- Replace the entire engine or parts thereof
Maintenance technician - mechanical and electrical system of aircraft
GLOBAL ROTOR SAS
02.2012 - 05.2012
- Adjust, test and maintain engines and other systems
- Disassemble structures, engines, and other systems to repair, overhaul, and reassemble them
- Inspect the repair, maintenance, adjustments or mechanical modifications of aircraft to ensure their compliance with standards and procedures
- Inspect the structural, mechanical and electrical systems of aircraft and verify that these systems meet performance and quality standards
- Keep records of repair, inspection and review
- Locate the breakdowns of the hydraulic, mechanical, electrical and structural systems of the helicopters, identify the problems and adjust to repair the systems according to the established specifications and procedures
- Repair and overhaul structural, mechanical, electrical and hydraulic systems
- Replace the entire engine or parts thereof
Computer Technician / Call Center Agent
CONSULTANCIES AND TEMPORARY SERVICES OF COLOMBIA LTDA - TELMEX COLOMBIA
06.2011 - 01.2012
- Telephone support and fault diagnosis to end customer on IP voice operation, configuration of Outlook mail accounts
- Perform support and correction in configuration and transmission of digital television signal
- Respond to requests from users of the system
- Back up information
- Guarantee the network operation of the equipment by verifying that the transmission of the data is adequate
- Backup's information
- Install software and formats for printing
- Install peripheral units, maintain and update existing programs
- Operate computer equipment, terminals and printers
- Operate programs, manage information and produce reports
- Perform maintenance on the Hardware
- Verify mechanical, electrical and electronic connections of the system
- Offer telephone support to the end customer on wireless internet connections, modem configuration, advanced support on Windows operating system and basic on Mac and Linux
Electrical maintenance Technician
COLOMBIAN AIR FORCE
06.2008 - 03.2011
- Adjust, align, replace or repair electronic equipment, assemblies and components following the instructions in technical manuals and using power and hand tools
- Diagnose and locate failures of circuits, components and equipment
- Prepare a budget for the work to be done
- Inspect and test electronic equipment, components and assemblies using circuit testers, multimeters, oscilloscopes and other electronic test instruments, tools and equipment
- Supervision and assignment of personnel for the development of technical and production activities
- Install, maintain and repair electronic, home and office equipment such as televisions, radios, stereo equipment, recorders, photocopiers, computers and peripheral equipment
Maintenance Technician - Computer network
COLOMBIAN AIR FORCE
06.2008 - 03.2011
- Respond to requests from users of the system
- Back up information
- Guarantee the network operation of the equipment by verifying that the transmission of the data is adequate
- Make backups of the information
- Install software and formats for printing
- Install peripheral units, maintain and update existing programs
- Operate computer equipment, terminals and printers
- Operate programs, manage information and produce reports
- Perform Hardware Maintenance
- Verify mechanical, electrical and electronic connections of the system
- Administration of technical personnel for the development of technical and production activities
Devices assembler and electrical equipment inspector
COLOMBIAN AIR FORCE
06.2006 - 03.2011
- Identify and mark accepted and defective assemblies and return imperfect ones to production for repair
- Prepare assembly line with materials and supplies required for production and arrange and adjust production tools
- Record and consolidate inspection results
- Visually check products, at various stages of production, for defects and failures in electrical and mechanical connections or operate automatic test equipment to ensure product quality
- Assemble circuit breakers or other electrical control equipment, place and fix components such as springs and other parts in the assembly of boxes
- Assemble prefabricated parts on an assembly line or workbench using screwdriver guns and other mechanical or manual tools
- Assemble small transformers and electric motors, transmissions used in appliances or other electrical products
On job training Instructor, (OJT)
COLOMBIAN AIR FORCE
01.2002 - 03.2011
- Design curricular programs and prepare didactic teaching material
- Teach students using systematic planning of theoretical classes, practical demonstrations, group discussions, workshops and seminars
- Participate in technical committees of curriculum design, budgets, entry requirements and certification
- Prepare, apply, and grade tests and presentations to assess student progress
- Provide guidance to students on career or trade alternatives
Maintenance technician - aircraft mechanical system
COLOMBIAN AIR FORCE
12.2001 - 03.2011
- Adjust, test and maintain engines and other systems
- Disassemble structures, engines, and other systems to repair, overhaul, and reassemble them
- Inspect the repair, maintenance, adjustments or mechanical modifications of aircraft to ensure their compliance with standards and procedures
- Inspect the structural and mechanical systems of aircraft and verify that these systems meet performance and quality standards
- Keep records of repair, inspection and review
- Locate the breakdowns of the hydraulic, mechanical and structural systems of the aircraft, identify the problems and adjust to repair the systems according to the established specifications and procedures
- Repair and overhaul structural, mechanical and hydraulic systems
- Replace the entire engine or parts thereof
Installer, electrical power grids
COLOMBIAN AIR FORCE
06.2006 - 01.2009
- Coordinate with other workers the preparation and completion of the assigned work
- Comply with safety practices and procedures
- Splice, weld and insulate the conductors and wiring necessary to connect the electrical distribution and transmission network using tools and related electrical equipment
- Inspect and test overhead and underground power line and wiring and auxiliary equipment using test electrical equipment
- Install, maintain and repair networks, distribution lines and overhead and underground electrical transmission, insulators, conductors, switches and other associated equipment
- Operate hydraulic baskets and ladders to perform work on poles and towers or in tunnels to install power lines and associated equipment
Electronic Avionics equipment- Adjuster – repairer
COLOMBIAN AIR FORCE
12.2001 - 06.2006
- Adjust, align, replace or repair electronic equipment, assemblies and components following the instructions in technical manuals and using power and hand tools
- Diagnose and locate failures of circuits, components and equipment
- Using testing equipment such as oscilloscopes, ammeters, and ohmmeters among others
- Interpretation, analysis, and solution of failures through electrical schematics
- Welding of electrical and electronics aircraft components using micro-welding stations, performing their replacement, Touch-up, and prototypes assembly
- Repairing and installing wiring, connectors, control boxes antennas, and other pieces
- Reviewing maintenance forms, aircraft records, automated maintenance data system, and historical reports to ensure complete documentation and knowledge of DA-PAM 738-751 and other military forms
- Ensuring the FOD control and the physical security of the aircraft in the area of operation
- Prepare a budget for the work to be done
Flight Simulator Instructor
COLOMBIAN AIR FORCE
01.2001 - 06.2006
- Flight Engineers: Monitor engine operation, fuel consumption, and the operation of hydraulic and air navigation systems during flight
- Flight Instructors: Train graduate pilots to earn additional certification
- Flight Instructors: Instruct aspiring pilots on flight procedures and techniques, navigation, radio operations, and flight regulations
- Performing maintenance of preventive type, programmed and unforeseen according to update of the Flight Simulator technical manuals
- Performing standard Simulator support activities such as operation, inspection, periodic maintenance of Simulator components, systems and subsystems
- Assisting with the operation of the simulators in training sessions when required
- Working with simulator manufactures for updates, upgrades, and concurrency requirements
- Resolving service-related problems in a timely manner
- Recommending changes based on knowledge and Engineering experience
- Ensuring that all work meets deadlines and standards for quality and accuracy
- Applying advanced knowledge and experience to solve complex or system problems related to simulation
- Performing inspection of simulator and components during their removal, disassembly, assembly, installation and adjustment phases of maintenance
- Performing thorough visual and physical inspections of all electrical and mechanical parts
- Repairing and installing wiring, connectors, control boxes antennas, and other pieces
- Using conventional tools and machines of last generation
- Testing electrical flight simulator systems, components, and equipment for compliance with standards and to uncover any malfunctions, using conventional tools and machines of the last generation
Education
Bachelor of Science - Computer Engineering
Catholic University of the North
08.2021
Technologist - Aeronautical Electronics / Maintenance
School of Non-Commissioned Officers of the Colombian Air Force "Andrés M. Díaz"
12.2001
Technical High School - Major on Industry
Luis López de Mesa High School
12.1997
Electrician Industry Technician -
SENA - National Learning Service
11.1997
Skills
- Punctuality
- Communication
- Proactivity
- Working under pressure
- Customer Service
- Troubleshooting
- Commitment
- Initiative
- Leadership
- Decision Making
- Responsibility
- Creativity
- Teamwork
- Organization
- Detail-oriented
- Desktop technical support
- Remote desktop support
- Power distribution systems
- Sales process optimization
- Diagnostic testing
- Electronic system troubleshooting
- Computer assembly
- Customer communications
- Electrical safety
- Material identification
- Facilitation techniques
- Positive attitude
- Substation maintenance
- Claims investigation
- Electrical repairs
- Training evaluation
- Hardware installation
- Software installation
- Connector assembly
- Objection handling
- Testing and repair
- Documentation management
- Sound system installation
- Payment processing
- Desktop and laptop installations
- Power distribution
- Workplace safety
- Power tool operation
- Interactive learning
- Electrical code compliance
- Damage assessment
- Data backup and recovery
- Technical support
- Hand tool mastery
- Training and mentoring
- Team development
- Circuit analysis
- Diagnostic skills
- Following safety practices
- Equipment testing
- Precision measuring
- Software configuration
- VPN configuration
- Blueprint reading
- Electrical troubleshooting
- Parts replacement
- System upgrades
- Product assembly
- Troubleshooting expertise
- Network troubleshooting
- Advanced communication
- Remote support
- Industrial automation
- Worksite preparation
- Claims processing
- Device configuration
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised a team of 15 staff members.
- Increased the number of resolved job tickets by 50% over the previous year.
- Contributed to a reduction in operational costs of 50%.
- Recipient of individual and departmental awards for providing stellar client service.
- Resolved product issues through consumer testing.
- I processed approximately 171 claims for guarantees by effectively communicating with Dell customer support.
Certification
- HubSpot Academy, Course SEO “Search Engine Optimization”, 09/02/23, Colombia
- Catholic University Foundation of the North, Diploma in Computer Security, 04/26/21, 120 Hour(s), Colombia
- Worldwide Inspection and Calibration Services, Safe work practices of the Puente Grúas operator, 02/23/17, Colombia
- School of Aeronautical Instruction EIA, Refresher course in Electrical Systems, Electronic Systems (Communication and Navigation), Instruments, 12/18/13, Colombia
- SENA (National Learning Service), Customer Services, 06/28/11, Colombia
- SENA (National Learning Service), Electronics: Electrotechnics and Measurements, 11/04/10, Colombia
- SENA (National Learning Service), Electronics: Identification and Analysis of Integrated Circuits and Logic Gates, 07/22/10, Colombia
- COLOMBIAN AREA FORCE, Basic Avionics Course, 03/19/10, Colombia
- COLOMBIAN AREA FORCE, Basic Maintenance Course, 03/20/09, Colombia
- COLOMBIAN AREA FORCE, Maintenance and Operation Goodrich rescue cranes, 10/24/07, Colombia
- SENA (National Learning Service), Diploma in Human Rights and International Law of Armed Conflict (DICA), 08/24/07, Colombia
- COLOMBIAN AREA FORCE, Diploma in Occupational Health, 07/06/07, Colombia
- SENA (National Learning Service), Advanced Computing, 04/27/07, Colombia
- SENA (National Learning Service), Programming and Applications with PIC Micro Controllers, 08/14/02, Colombia
- COLOMBIAN AREA FORCE, Academic Instructor, 02/08/02, Colombia
- Colombian Industrial Technology, Programmable Logic Controller (PLC), 04/29/01, Colombia
- SENA (National Learning Service), Electrician Installer, 11/15/97, Colombia
Professional Licenses
- COMPUTER ENGINEERING, 011246-0583616, COPNIA, Colombia
- AVIONICS TECHNICAL SPECIALIST, 1289, AEROCIVIL, Colombia
- HELICOPTER TECHNICIAN, 1660, AEROCIVIL, Colombia
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
IT Technician End user services
Zimmer Biomet SAS
10.2023 - Current
IT Support Engineer
ISALUD – Comprehensive Training Center
07.2022 - 10.2023
Aircraft Avionics Specialist
GAL-GLOBAL AEROSPACE LOGISTICS
05.2019 - 04.2022
Level 7 Specialist Lead Technician
AMMROC-Advanced Repair and Overhaul Center
11.2016 - 11.2018
Automotive Electrical Technician
MarcoPolo- SuperPolo
07.2016 - 10.2016
Maintenance technician - mechanical and electrical system of aircraft
CCE TECHNICAL SERVICES INC
05.2012 - 05.2016
Maintenance technician - mechanical and electrical system of aircraft
GLOBAL ROTOR SAS
02.2012 - 05.2012
Technical Sales Man
Independent Worker / Self-employed
11.2011 - 01.2019
Computer Technician / Call Center Agent
CONSULTANCIES AND TEMPORARY SERVICES OF COLOMBIA LTDA - TELMEX COLOMBIA
06.2011 - 01.2012
Electrical maintenance Technician
COLOMBIAN AIR FORCE
06.2008 - 03.2011
Maintenance Technician - Computer network
COLOMBIAN AIR FORCE
06.2008 - 03.2011
Devices assembler and electrical equipment inspector
COLOMBIAN AIR FORCE
06.2006 - 03.2011
Installer, electrical power grids
COLOMBIAN AIR FORCE
06.2006 - 01.2009
On job training Instructor, (OJT)
COLOMBIAN AIR FORCE
01.2002 - 03.2011
Maintenance technician - aircraft mechanical system
COLOMBIAN AIR FORCE
12.2001 - 03.2011
Electronic Avionics equipment- Adjuster – repairer
COLOMBIAN AIR FORCE
12.2001 - 06.2006
Flight Simulator Instructor
COLOMBIAN AIR FORCE
01.2001 - 06.2006
Technologist - Aeronautical Electronics / Maintenance
School of Non-Commissioned Officers of the Colombian Air Force "Andrés M. Díaz"
Technical High School - Major on Industry
Luis López de Mesa High School
Electrician Industry Technician -
SENA - National Learning Service
Bachelor of Science - Computer Engineering
Catholic University of the North
Similar Profiles
NIKIE BECKNELLNIKIE BECKNELL
VICE PRESIDENT OF CORPORATE STRATEGY at ZIMMER BIOMET INC.VICE PRESIDENT OF CORPORATE STRATEGY at ZIMMER BIOMET INC.
William Rivera JrWilliam Rivera Jr
Field Inventory Specialist at Zimmer BiometField Inventory Specialist at Zimmer Biomet
David PearceDavid Pearce
Senior Field Service Engineer 1 at Zimmer BiometSenior Field Service Engineer 1 at Zimmer Biomet