Nella Milić
Denver
Summary
Motivated, qualified, and teachable hospitality professional that recognizes the demand of this industry to hustle, improve, and learn—all in tandem with the ever-present responsibility and desire to curate memorable experiences for guests who trust us to do so.
Overview
9
9
years of professional experience
Work History
Bartender/Hostess/Server
Annette/Traveling Mercies
08.2022 - Current
- Initialized employment as an experienced and trusted hostess responsible for restaurant flow, guest accommodation, backserving/food-running/etc in a hybrid setting which requires “all hands and hearts on deck at all times”
- Provided the generous opportunity to pipeline directly to bartending as a result of my correlating skills, personality and business necessity; learned bartending skill in a “trial-by-fire” method, excelling under pressure and unusual circumstances
- Bartended in high volume, high prepwork setting (Annette)
- Advanced to Traveling Mercies sister cocktail bar from Annette; introduced to a deeply involved, autonomous, and hybrid work setting manned solely by a small staff, necessitating the need to wear many hats in order to be successful
- Bartended in a craft cocktails setting, encouraging the fine-tuning of personability, cocktail/spirits knowledge and service professionalism (Traveling Mercies)
- My years at this company wholeheartedly refined my teachability, capability, service excellence, and passion (snobbishness) for food/beverage and hospitality
Specialty Team Member
Whole Foods
09.2020 - 08.2022
- Prepared Specialty food items; cutting, wrapping, weighing, and display
- Provided immediate and customer service in a face-to-face setting
- Adhered to regional and department procedures to maintain supplies, backstock, inventory, and to track product transfers and spoilage
- Complied with established procedures, including Weights and Measures, health and sanitation, and additional safe work practices
Hostess
Matsuhisa Denver
03.2021 - 05.2021
- Greeted and provided a positive initial and final impression to guests
- Managed reservations and prospective wait times
- Utilized OpenTable restaurant software for all host activities
- Managed guest and third party delivery company/driver grievances
- Responded to guest inquiries via phone/in-person; connected appropriate inquiries to manager on duty
- Managed coat-check services for guests
Hostess
Hapa Sushi Grill & Sake Bar
06.2019 - 02.2020
- Controlled restaurant flow/homeostasis through seating rotation and staff cooperation
- Created restaurant seating rotation daily contingent upon: servers’ individual work experience, number of servers on the floor, section/patio availability, etc.
- Utilized OpenTable restaurant software for all host activities
- Seated guests in compliance with individual accommodations/specifications and provided menus
- Received and input to-go orders via telephone and third-party delivery services
- Received and input catering orders; prepared and packed to-go and catering orders
- Mediated guest and third party delivery company/driver grievances
- Direct response to guest inquiries both in person and via telephone, or otherwise brought said inquiries to the attention of the M.O.D.
- Collaborated with other restaurant staff; assisted in food running, bussing, and serving activities
Dietary Technician
Sky Ridge Medical Center
09.2018 - 12.2018
- Meal tray selection and preparation for hospital residents in conjunction with chefs.
- Oversaw and managed expo line for meal preparation
- Audited meal preparation to ensure patient orders and menu items met dietary requirements of patients, maintained compliance with said dietary needs
- Assisted in overcoming obstacles unique to each patient while communicating directly between a team of dieticians, therapists, nurses, and physicians for meal planning and unforeseen circumstances of a patient’s condition(s)
- Implemented patient assessments to address resident likes and dislikes, as well as ensuring patient’s satisfaction with room service
- Food delivery and room service for patients
- Interpersonal room service beyond food delivery
- Maintained food storage units while taking inventory of kitchen/pantry essentials
- Maintained constant cleanliness and organization of the FNS department and kitchen
Team Member, Cashier
Jersey Mike’s Subs
01.2017 - 12.2017
- Preparation, grilling, and serving food to customers
- Daily preparatory food measures involving produce, raw and cooked meats, cheese, bread and cookie dough proofing
- Adept operation of kitchen equipment including grill, meat slicer, warmer, proofer, microwave oven, bread oven, and roast beef oven
- Efficient operation and familiarity with the cash register and all its components. Processed returns, credit/debit cards, checks, loyalty/rewards programs, gift cards and coupons
- Assisted in the training of new employees
- Adhered to company safety standards, including food quality and sanitation procedures
- Monitored temperature of cases, shelves and storage areas daily and reported any issues
- Weighed, labeled, and stocked products, assisting in shipment arrivals. Maintained adequate supply of materials in all service stations at all times
Education
Will Pursue Undergraduate Degree - Art Education
Community College of Denver
Denver, CO01-2026
Pursued Undergraduate Degree - Social Work (BSSW)
Metropolitan State University of Denver
Denver, CO01.2022
High School Diploma - undefined
Cherry Creek High School
Greenwood Village, CO01.2018
Skills
- Dedicated hospitality expert
- Capable, teachable
- Detail-oriented approach
- Dignity in any and all tasks
- Adept in Resy, Toast and OpenTable Restaurant softwares
- Food/beverage preparation
- Bar operations
- Solutions and empathy-based guest response
- Fluent in Balkan languages and English
- Artistic drive
- Charitable engagement experience
- Interpersonal and Intrapersonal skills
- Self-motivated
- Incredibly organized, neat, and tidy
- Integrity and comfortability in both independent and group settings/work
Timeline
Bartender/Hostess/Server
Annette/Traveling Mercies
08.2022 - Current
Hostess
Matsuhisa Denver
03.2021 - 05.2021
Specialty Team Member
Whole Foods
09.2020 - 08.2022
Hostess
Hapa Sushi Grill & Sake Bar
06.2019 - 02.2020
Dietary Technician
Sky Ridge Medical Center
09.2018 - 12.2018
Team Member, Cashier
Jersey Mike’s Subs
01.2017 - 12.2017
High School Diploma - undefined
Cherry Creek High School
Will Pursue Undergraduate Degree - Art Education
Community College of Denver
Pursued Undergraduate Degree - Social Work (BSSW)
Metropolitan State University of Denver