Neiz Alondra Rocha Olivas
Greeley
Summary
Results-driven Healthcare Operations Manager with over 6 years of experience leading multi-functional teams, improving operational performance, driving revenue growth, and delivering exceptional patient experiences within the healthcare and dental industries. MBA with an emphasis in Healthcare Administration and a proven ability to develop talent, optimize business operations, manage financial performance, and lead high-performing teams. Bilingual in English and Spanish.
Overview
12
12
years of professional experience
Work History
Operation Manager
Pacific Dental Service
Greeley
10.2019 - Current
- Lead daily operations for a high-volume dental practice while ensuring exceptional patient care and operational excellence.
- Drive year-over-year revenue and profitability through strategic operational planning and execution.
- Manage operating expenses while consistently achieving monthly financial goals.
- Monitored key performance indicators (KPIs) and implemented action plans that enhanced office performance.
- Improved office production through operational improvements and performance management.
- Coach, mentor, and develop team members to improve performance, engagement, and retention.
- Oversee staffing, scheduling, onboarding, and employee development.
- Ensure compliance with company policies and healthcare regulations while maintaining operational efficiency.
- Partner with providers to enhance patient satisfaction and improve office productivity.
- Managed a team of 15 clinical and administrative employees.
- Oversaw a practice generating approximately $3.2 million in annual revenue.
- Partnered with providers and staff to deliver exceptional patient experiences and improve patient satisfaction.
- Reduced employee turnover through coaching, training, and employee development.
- Consistently achieved monthly revenue, collection, and profitability targets.
Receptionist / Scheduler
Castle Rock Medical Center
01.2018 - 01.2019
- Coordinated patient scheduling, ensuring optimal office workflow and provider calendar management.
- Provided exceptional customer service to patients and families, enhancing their experience and satisfaction.
- Managed multi-line phone system, safeguarding confidential patient information while facilitating effective communication.
- Resolved patient concerns professionally and efficiently.
- Supported administrative operations to ensure smooth daily clinic performance.
Coordinator
City of Green River Wyoming
Green River
01.2015 - 01.2019
- Coordinated community programs and events, enhancing staff operations and community engagement.
- Planned and implemented successful community events from concept through execution.
- Supervised and trained employees, ensuring ongoing performance support and skill development.
- Managed multiple projects simultaneously, upholding high organizational standards and meeting deadlines.
- Developed safety training initiatives and operational procedures.
Education
MBA - Healthcare Administration
University of Northern Colorado
Greeley, CO01-2020
Bachelor of Science - Business Administration - Management and Marketing
University of Wyoming
Laramie, WY01-2019
Associates - Accounting, Business, Marketing and Spanish
Western Wyoming Community College
Rock Springs, WY01-2017
Skills
- Healthcare Operations
- Practice Management
- Operational Planning
- Budget & Financial Management
- Revenue Growth
- KPI Management
- Patient Experience
- Team Development & Coaching
- Staff Recruitment and Training
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Operation Manager
Pacific Dental Service
10.2019 - Current
Receptionist / Scheduler
Castle Rock Medical Center
01.2018 - 01.2019
Coordinator
City of Green River Wyoming
01.2015 - 01.2019
MBA - Healthcare Administration
University of Northern Colorado
Bachelor of Science - Business Administration - Management and Marketing
University of Wyoming
Associates - Accounting, Business, Marketing and Spanish
Western Wyoming Community College