Summary
Overview
Work History
Education
Skills
Timeline
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Neil Gray

Aurora

Summary

Dynamic Service Manager with a proven track record at Alarm Detection Systems, excelling in team leadership and problem-solving. Transformed a struggling service department into a profitable entity while maintaining a 6% client attrition rate. Proficient in Salesforce, I foster strong client relationships and drive operational excellence through effective multitasking and organization.

Overview

25
25
years of professional experience

Work History

Service Manager

Alarm Detection Systems
07.2021 - 08.2025
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Transformed service department from operating at a deficit to making profit
  • Maintained 6% attrition or lower amongst client base
  • Maintained and retained several high end clients including Bellco and Sierra Nevada Corporation

Installation Manager

ADT
10.2014 - 07.2021
  • Oversaw quality control measures during installations, identifying potential issues early on to minimize costly rework later.
  • Conducted thorough post-installation inspections to verify adherence to design specifications and client expectations.
  • Managed a team of technicians, providing guidance and support to ensure high-quality workmanship.
  • Negotiated contracts with subcontractors, securing favorable terms that benefited both parties.
  • Managed installation schedules proactively to avoid delays and reduce downtime for clients.
  • Enhanced customer satisfaction by efficiently managing installation projects and ensuring timely completion.
  • Streamlined installation processes for increased productivity and reduced project timelines.
  • Implemented safety protocols for all installation projects, reducing workplace accidents and injuries.

Leading Petty Officer

United States Navy
07.2000 - 07.2012
  • Maintained strict security protocols while handling classified information, mitigating the risk of unauthorized access or disclosure.
  • Increased operational readiness by conducting thorough training exercises and performance evaluations for junior personnel.
  • Contributed to the development of innovative tactics and strategies aimed at increasing mission effectiveness in complex environments.
  • Reduced equipment downtime through diligent maintenance, troubleshooting, and repairs on essential systems.
  • Served in the War in Iraq in 2003
  • Received 3 Navy Achievement Medals
  • Served as LPO of a security unit

Education

Bachelor of Science - Management

Metropolitan State University of Denver
Denver, CO
05-2012

Skills

  • Constructive outlook
  • Team leadership
  • Multitasking and organization
  • Problem-solving
  • Proficient in all Windows programs, Macbook programs, Salesforce, etc

Timeline

Service Manager

Alarm Detection Systems
07.2021 - 08.2025

Installation Manager

ADT
10.2014 - 07.2021

Leading Petty Officer

United States Navy
07.2000 - 07.2012

Bachelor of Science - Management

Metropolitan State University of Denver

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Neil Gray