Neil Gonzalez
Customer Service and Content Moderation specialist
Bogotá D.C
Summary
Dedicated and customer-oriented professional with 2 years of experience in customer service and content moderation. Adept at providing exceptional support by addressing customer inquiries, resolving complaints, and ensuring a seamless user experience. Proven ability to analyze and moderate content for compliance with community guidelines, ensuring safe and positive interactions.
Overview
3
3
years of professional experience
3
3
Languages
Work History
Content Moderation
Teleperformance
11.2023 - Current
- Reviewed and analyzed user-generated content for compliance with company policies and community guidelines.
- Worked closely with the content moderation team to identify trends and prevent harmful content from being posted.
- Ensured a high level of accuracy, with a 94% success rate in flagging and removing inappropriate content.
- Conducted investigations and provided feedback on content issues to improve platform quality and safety.
- Demonstrated strong attention to detail, identifying inconsistencies and mitigating risks to the platform’s reputation.
- Managed multiple projects simultaneously, improving team efficiency by 80% through streamlined processes.
Customer Service Agent
Concentrix
07.2022 - 12.2022
- Provide top-tier service to customers via phone and email, resolving an average of 30 of queries per day.
- Ensure timely resolution of customer complaints, leading to an improvement in customer satisfaction.
- Use CRM systems Zendesk to track and manage customer interactions and follow-ups.
- Collaborate with cross-functional teams to ensure customer needs are addressed.
- Consistently exceed service level agreements (SLAs) and meet performance KPIs.
- Trained and mentored new hires, helping them quickly adapt to the team’s customer service standards.
Education
High School Diploma -
Colegio Aquileo Parra I.E.D
Bogotá, Colombia 05.2001 -
Skills
Content moderation
Content development proficiency
Content area literacy
Social media content
Problem-solving
Active listening
Product knowledge
Adaptability and flexibility
Complaint resolution
Time management
Timeline
Content Moderation
Teleperformance
11.2023 - Current
Customer Service Agent
Concentrix
07.2022 - 12.2022
High School Diploma -
Colegio Aquileo Parra I.E.D
05.2001 -
Similar Profiles
Jorge BecerrilJorge Becerril
Business Manager at TeleperformanceBusiness Manager at Teleperformance
ASMITA BAGULASMITA BAGUL
Customer Service Representative at TeleperformanceCustomer Service Representative at Teleperformance
MOHAMMAD MINAJMOHAMMAD MINAJ
Operations Team Leader at TeleperformanceOperations Team Leader at Teleperformance