Neil Birkby
Denver
Summary
Account Manager dedicated to driving client satisfaction and retention through tailored solutions. Collaborates effectively with sales teams to identify new business opportunities and enhance customer acquisition. Strong organizational skills and attention to detail contribute to overall team success.
Overview
16
16
years of professional experience
Work History
Account Executive
All Copy Products
Denver
07.2023 - 07.2026
- Managed client accounts to ensure satisfaction and retention.
- Developed tailored solutions for customer needs and preferences.
- Prepared detailed proposals and contracts for prospective clients.
- Conducted product demonstrations to showcase features and benefits.
- Collaborated with sales team to strategize on new business opportunities.
- Maintained accurate records of client interactions and transactions.
- Provided training and support to new team members on processes.
Sales Support Specialist
NinjaTrader
Denver
10.2021 - 07.2023
- Utilized multiple sales systems to investigate, track, and resolve customer issues efficiently.
- Increased sales by offering advice on purchases and promoting additional products.
- Cultivated and maintained business relationships by professionally addressing partner and customer needs.
- Coordinated responses and resources to fulfill special client requests.
Sales Team Member
Klick Solar
Denver
06.2020 - 10.2021
- Liaised with customers to recommend tailored products and specials, enhancing shopping experience.
- Assisted customers with sales inquiries, providing clarity on inventory and shipping
- Maintained organized, presentable merchandise to support sales growth.
Server/Trainer/Shift Leader
Cheesecake Factory Inc
Denver
05.2010 - 06.2020
- Fostered strong relationships with regular customers, enhancing customer loyalty.
- Demonstrated enthusiasm while promoting exceptional service, leading to increased customer referrals and walk-in traffic.
- Trained new servers on menu items and service standards.
- Facilitated workshops to enhance team communication and collaboration.
- Conducted regular evaluations of server performance and skill levels.
Education
- - Marketing
Colorado State University
Fort Collins, CO01-2008
High School Diploma -
Arvada West High School
Arvada, CO05-2007
Skills
- Client Account Management
- Meeting Sales Goals
- Customer loyalty building
- Microsoft Office proficiency
- Results-Oriented
- Written communication
- Customer communication
- Interpersonal communication
Accomplishments
- Top Performer Award, All Copy Products, 2025
Eagle Scout Award, 2005
Timeline
Account Executive
All Copy Products
07.2023 - 07.2026
Sales Support Specialist
NinjaTrader
10.2021 - 07.2023
Sales Team Member
Klick Solar
06.2020 - 10.2021
Server/Trainer/Shift Leader
Cheesecake Factory Inc
05.2010 - 06.2020
- - Marketing
Colorado State University
High School Diploma -
Arvada West High School