Neil A. Skidmore
Broomfield
Summary
Strategic professional with 20 years of experience in software renewals, skilled in managing high-value accounts and negotiating contracts. Proven track record of building strong stakeholder relationships that enhance customer loyalty and satisfaction. Collaborate effectively with sales teams to identify upsell opportunities, driving significant revenue growth and improving retention rates.
Overview
24
24
years of professional experience
Work History
Senior Renewals Manager
Splunk, a Cisco Company
Boulder
10.2020 - Current
- Manage customer renewal processes for strategic accounts with a $61 million quota for FY26.
- Collaborate with sales teams to identify upsell opportunities, maximizing revenue generation and renewal rates.
- Identify customer risk while providing a Q+8 rolling quarter forecast.
- Negotiate contract terms aligned with customer needs, ensuring high satisfaction levels.
- Develop strong relationships with key account stakeholders to enhance loyalty.
- Coordinate cross-functional efforts to address customer inquiries and resolve issues promptly.
- Analyze customer feedback to refine service delivery and improve retention strategies.
- Maintain an updated database of renewal information for accurate tracking.
Renewals Account Manager
Hewlett Packard Enterprise
Boulder
05.2007 - 10.2020
- Managed customer renewals and contract negotiations for enterprise accounts.
- Negotiated terms and conditions of contracts with customers based on their needs and requirements.
- Developed strong relationships with clients to ensure satisfaction and retention rates.
- Collaborated with sales teams to identify upselling opportunities and strategic initiatives.
- Coordinated cross-functional teams to streamline the renewal process and address issues.
- Utilized CRM systems to track customer interactions and renewal statuses efficiently.
- Provided training and support for junior team members on renewal processes.
- Analyzed customer behaviors in order to determine optimal pricing models for future deals.
Renewals Account Manager
Environmental Support Solutions
Denver
12.2002 - 06.2007
- Promoted software applications and consulting services to Fortune 500 organizations, driving revenue growth.
- Achieved sales goals for four consecutive years in EH&S software and consulting services.
- Served as regional account executive and support sales representative for Western US market.
- Delivered timely customer service to administrators and users, fostering long-term relationships.
- Conducted web demonstrations of software and participated in trade events to enhance engagement.
- Provided accurate forecast reports using Sales Logix to inform strategic planning and align initiatives.
Education
Bachelor of Arts - Psychology
Canisius University
Buffalo, NYSkills
- Software renewals management
- Renewal strategy
- Revenue forecasting
- Account planning
- Customer engagement
- Interdepartmental collaboration
- Contract negotiation
- Upselling strategies
Timeline
Senior Renewals Manager
Splunk, a Cisco Company
10.2020 - Current
Renewals Account Manager
Hewlett Packard Enterprise
05.2007 - 10.2020
Renewals Account Manager
Environmental Support Solutions
12.2002 - 06.2007
Bachelor of Arts - Psychology
Canisius University