Nehidys Murillo

• Supervise and manage receptionist/school associate(s) and ensure that the facility has front desk coverage during all relevant business hours
• Support translation of general notices and materials into Spanish as needed
• Serve as a general resource for Spanish-speaking families
• Develop, manage, provide oversight, and maintain all systems for the organization and operations of the front desk
• Manage the collections process of payments such as lunch, t-shirt sales, etc, and reconcile with the Business Manager on weekly basis
• Assists in managing and distributing the Kids Ride Free Metro Card during the school year to students
• Assist with the maintenance of accurate student daily and lunch attendance records via our online student information system, send automated calls to families and communicate with staff as directed
• Arrange substitute coverage
• Train and prepare to participate in Enrollment Cycle
• Answer questions related to enrollment from new and prospective families as directed
• Provide information about the school to new and prospective families
• Maintain an organized file cabinet of all student files.

• Interpret oral conversations both from Spanish to English and English to Spanish for dialogue groups and similar events
• Support Spanish-speaking dialogue group participants in learning to use Zoom and overcome challenges related to Zoom and other technology
• Create a warm, welcoming, and inclusive environment for all participants.

• Act as school’s receptionist, greet visitors and parents, respond to requests for information
• Maintain a safe lobby environment during arrival and dismissal
• Answer the phones and direct calls and messages to appropriate staff; check voicemails daily and as needed
• Maintain daily attendance records relevant to the front desk such as late arrivals, early pick-ups during the day program, and late pick-ups from after school
• Support translation of general notices and materials into Spanish as needed
• Serve as a general resource for Spanish-speaking families
• Assist and support various special events and initiatives
• Train and prepare to participate in Enrollment Cycle
• Collect, scan and email health records to the appropriate team
• Create signs to inform parents of upcoming events and room usage as well as take down any outdated signs
• As needed, provide assistance to teams such as, but not limited to, operations, extended day, management, development, communication, academics, etc.

• Transported the children to and from school, lessons, appointments, and other events
• Supervise the children’s activities at all times
• Coordinated everyday activities that encouraged education and social skills
• Create a stimulating, nurturing, and safe environment for the children
• Performing childcare responsibilities according to the family’s rules and regulations.

• Helping to promote the social and educational development of one child within a busy household
• Providing breakfast and looking after their needs from their return from school into bedtime
• Strong attention to detail when performing daily responsibilities for the family
• Excellent organization skills when instructed to assemble activities and meet deadlines.

Helped with office tasks, scanning documents and making copies.

• Provide instruction in Spanish, reading and writing.

• Excellent written and verbal communications skills with knowledge of administrative duties
• Work effectively in a team-based atmosphere, with goals to increase sales
• Excellent decision-making and customer service skills to respond to requests for information from the general public and other departments.

• Monitored multiple databases to keep track of all company inventories
• Excellent verbal communication skills while operating in a fast-moving call center
• Thorough knowledge and understanding of products in order to plan and manage company events.