Neal Strotman
Denver
Summary
Skilled Service Technician with a proven track record at Kimball Electronics, excelling in diagnostics expertise and exceptional customer service. Achieved high client retention through efficient problem resolution and preventive maintenance. Trained junior technicians, enhancing team's continuous improvement, demonstrating punctuality, reliability, and attention to detail without supervision.
Overview
12
12
years of professional experience
Work History
Service Technician
Kimball Electronics
03.2023 - Current
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
Service Technician
Miele USA
02.2019 - 02.2022
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Achieved high client retention rates by providing exceptional service and follow-up on all installations and repairs.
Service Technician
Kimball Electronics
02.2019 - 02.2022
- Explained diagnostic findings to customers and outlined repair or service options.
- Inspected equipment to diagnose operational issues.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
Service Technician
Mr.Appliance
02.2018 - 02.2019
Service Technician
Strotman Appliance Service
02.2013 - 02.2018
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
Education
High School Diploma -
Golden High School
Golden, CO08.2015
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Work with minimal supervision
- Punctual and reliable
- Problem and issue resolution
- Repair techniques
- Diagnostics expertise
Timeline
Service Technician
Kimball Electronics
03.2023 - Current
Service Technician
Miele USA
02.2019 - 02.2022
Service Technician
Kimball Electronics
02.2019 - 02.2022
Service Technician
Mr.Appliance
02.2018 - 02.2019
Service Technician
Strotman Appliance Service
02.2013 - 02.2018
High School Diploma -
Golden High School
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