Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maritsa Santana

Carbondale

Summary

Experienced Housekeeping Manager with substantial knowledge in managing housekeeping operations in diverse settings. Strengths include maintaining high standards of cleanliness, team management and training, inventory control, and budgeting. Have led teams to enhance operational efficiency and guest satisfaction in previous roles. Possess strong problem-solving skills and decision-making abilities for effective housekeeping management.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

20
20
years of professional experience
2004
2004
years of post-secondary education

Work History

Housekeeping Manager

Aspen Meadows Resort
Aspen
08.2023 - Current
  • Managed daily housekeeping operations at a luxury resort focused on guest satisfaction.
  • Supervised and trained housekeeping staff to maintain high cleanliness standards.
  • Coordinated inventory management for cleaning supplies and equipment usage.
  • Conducted regular inspections of guest rooms and public areas for cleanliness and orderliness.
  • Resolved customer complaints in a timely manner.
  • Ordered cleaning supplies, linens, chemicals, amenities. as needed.
  • Assisted in budget preparation related to labor costs, materials and supplies expenses.

Housekeeping Supervisor

Aspen Meadows Resort
Aspen
09.2009 - 08.2023
  • Supervised daily housekeeping operations and ensured high cleanliness standards.
  • Trained and mentored staff on best practices for efficient cleaning procedures.
  • Inspected guest rooms and public areas for quality assurance and compliance.

Housekeeper

Aspen Meadows Resort
Aspen
01.2006 - 09.2009
  • Cleaned guest rooms and common areas to maintain high standards of cleanliness.
  • Stocked and organized cleaning supplies for efficient daily operations.
  • Followed safety protocols for handling cleaning chemicals and equipment.

Education

Roaring Fork High Shcool
Carbondale, CO

Skills

  • Staff training
  • Cleaning standards
  • Time management
  • Team leadership
  • Effective communication
  • Supply inventory management
  • Sorting and washing laundry
  • Supervisory skills
  • Cleaning and sanitation
  • Cleaning bathrooms
  • Mopping and buffing floors
  • Folding clean laundry
  • Chandelier cleaning
  • Vacuuming and sweeping
  • Room inspection
  • Room occupancy verification
  • Housekeeping
  • Chemical handling

Timeline

Housekeeping Manager

Aspen Meadows Resort
08.2023 - Current

Housekeeping Supervisor

Aspen Meadows Resort
09.2009 - 08.2023

Housekeeper

Aspen Meadows Resort
01.2006 - 09.2009

Roaring Fork High Shcool
Maritsa Santana