Nayeli Nerey
Carbondale
Summary
Developed critical skills in fast-paced banking environment, including customer service excellence and efficient handling of financial transactions. Demonstrates strong analytical and problem-solving abilities transferable to various sectors. Seeking to leverage these skills in new field to drive impactful results and organizational success.
Overview
7
7
years of professional experience
Work History
Banking Assistant
Community Bank of Colorado
06.2024 - Current
- Managed customer service inquiries and pinpointed and implemented proper path to resolution.
- Managed high-volume transactions accurately, ensuring minimal discrepancies in daily reconciliations.
- Imaged banking and loan documents, created computerized placeholders and built comprehensive electronic credit files.
- Provided exceptional customer service, contributing to a positive reputation for the bank.
Banking Associate
ANB Bank
07.2021 - 06.2024
- Mitigated risk exposure by diligently monitoring account activities and promptly reporting suspicious transactions to the compliance team.
- Increased cross-selling opportunities through proficiently identifying client needs and recommending appropriate financial products.
- Reduced transaction processing times by effectively utilizing banking software systems for accurate data entry and account management.
- Accelerated the account opening process for new clients by ensuring accurate documentation and smooth onboarding experience, contributing to increased client satisfaction rates.
Restaurant Hostess
Casa Tequilas
06.2018 - 06.2021
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Education
No Degree - Business
Colorado Mountain College
Glenwood Springs, COHigh School Diploma -
Basalt High School
Basalt, CO05-2021
Skills
- Teller transactions
- Account servicing
- Portfolio management
- Digital banking
- Communicating bank services
- Customer service
- Team leadership
- Bilingual in [language]
- New account setup
Languages
Spanish
Native or Bilingual
Timeline
Banking Assistant
Community Bank of Colorado
06.2024 - Current
Banking Associate
ANB Bank
07.2021 - 06.2024
Restaurant Hostess
Casa Tequilas
06.2018 - 06.2021
No Degree - Business
Colorado Mountain College
High School Diploma -
Basalt High School
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