Nayeli Marcela Martínez Rodríguez

Performed Know Your Customer (KYC) and Know Your Business (KYB) reviews by verifying customer and business documentation to ensure compliance with regulatory requirements and internal policies. Processed name change and contact name change requests by validating supporting documents and maintaining accurate account records. Conducted risk assessments, identified potential fraud indicators, and ensured secure account management while delivering high-quality customer support and maintaining compliance with AML and fraud prevention standards.

Provided customer support to drivers and passengers via email, handling inquiries, complaints, and service requests related to the platform. Resolved customer issues efficiently by analyzing each case and delivering timely, effective solutions while maintaining high service quality standards. Demonstrated strong problem-solving, communication, conflict resolution, and customer service skills in a fast-paced environment.

• Asistir al contralor, Auditor de ingresos y analista de costos en sus diferentes actividades laborales utilizando plataformas como Micro, SAP y Excel.
• Seguimiento de áreas a través de inventarios y cierres de caja.
• Ingreso de facturas, realizar órdenes de compras y contabilizar los valores de cierre de días anteriores.
• Hotel Movich Buró 51 - Barranquilla

• Revisión de documentos de identidad, licencias de conducir y pasaportes para determinar su legitimidad.
• Transcripción de los datos personales del titular del documento.
• Caracterización según la especificación del documento
• Task, en busca de enseñar a la inteligencia artificial de la empresa.