Nayeli Estrada
Denver
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Legal Assistant
Bull & Davies, P.C.
07.2024 - Current
- Prepared and reviewed contracts and other legal documents following applicable regulations.
- Assisted clients with navigating complex immigration processes, guiding them through each step and ensuring all required documentation was accurately completed.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Enhanced office efficiency by organizing and maintaining digital and physical filing systems.
Legal Assistant
Jonathan Parrott Law
02.2024 - Current
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Contacted clients to schedule appointments and discuss progress of cases.
- Demonstrated adaptability by successfully handling a diverse range of personal injury cases, including motor vehicle accidents, slip and falls, and medical malpractice claims.
- Enhanced client satisfaction by effectively managing personal injury cases and providing regular updates on case progress.
Server
3 Margaritas Mexican Restaurant
09.2022 - 03.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Mountview Youth Services Center- YSSI
12.2021 - 08.2022
- Maintained a safe environment through appropriate supervision and use of behavioral management skills and interventions in order to guide youth through daily living and leisure activities
- Conducted searches of individuals and rooms for contraband items
- Taught, coached and redirected youth within the behavior management program and role model prosocial behavior at all times
- Used conflict management, non-escalation and de-escalation skills and, in emergencies, used approved physical response techniques when all other interventions had failed
Education
Bachelor's Degree - Criminal Justice & Criminology, Spanish
Metropolitan State University of Denver
05-2021
Skills
- Legal research
- Bilingual in Spanish and English
- Communication skills
- Organization Skills
- Critical thinking
Certification
- CLS by BARBRI Paralegal Certificate Course
Languages
Spanish
Native or Bilingual
Timeline
Legal Assistant
Bull & Davies, P.C.
07.2024 - Current
Legal Assistant
Jonathan Parrott Law
02.2024 - Current
Server
3 Margaritas Mexican Restaurant
09.2022 - 03.2024
Mountview Youth Services Center- YSSI
12.2021 - 08.2022
Bachelor's Degree - Criminal Justice & Criminology, Spanish
Metropolitan State University of Denver
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