Natoya Lefear
Arvada
Summary
Experienced customer service professional with several years of experience and readiness to take on any team need or customer challenge. Positive and upbeat communicator with highly organized nature and solid history of improving customer satisfaction and recapturing lost customers. Trained in regulations and best practices. .
Overview
6
6
years of professional experience
2002
2002
years of post-secondary education
Work History
Production Material Handler
Goodwill of Colorado
Arvada
07.2024 - Current
- Collaborated with colleagues to streamline material handling processes.
- Followed safety protocols to ensure a secure working environment.
- Assisted team members in sorting donated items for processing.
- Assisted with the organization of warehouse storage areas to maximize space efficiency.
- Followed safety regulations while operating heavy machinery such as pallet jacks or forklifts.
Production Material Handler
ARC DENVER
Lakewood
07.2023 - 12.2023
- Loaded and unloaded delivery trucks with various goods and supplies.
- Organized inventory on shelves to maintain a clean workspace.
- Assisted team members in sorting donated items for processing.
- Managed multiple projects simultaneously within tight deadlines.
- Maintained cleanliness in work areas by disposing of waste materials appropriately.
- Organized materials for efficient loading and unloading.
Night Auditor
Best Interstate Inn
Wheat Ridge
01.2020 - 06.2023
- Managed guest check-ins and check-outs efficiently during night shifts.
- Balanced daily financial transactions and maintained accurate records.
- Resolved guest inquiries and concerns promptly to ensure satisfaction.
- Oversaw property security, ensuring a safe environment for guests.
- Coordinated with housekeeping to maintain cleanliness and readiness of rooms.
- Assisted in training new night auditors on procedures and systems.
- Conducted nightly audits of revenue reports to verify accuracy and compliance.
- Audited and balanced cash and credit transactions daily and reset register for next day's operations.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Resolved customer issues quickly while maintaining a high level of professionalism.
- Processed guest check-outs, including payment processing and providing receipts.
Education
GED
Denver, COConcorde Career Institute
Denver, CO 04.2002 - 03.2003
Skills
- Material handling
- Inventory management
- Team collaboration
- Time management
- Customer service
- Problem solving
- Effective communication
- Attention to detail
- Conflict resolution
- Training assistance
Timeline
Production Material Handler
Goodwill of Colorado
07.2024 - Current
Production Material Handler
ARC DENVER
07.2023 - 12.2023
Night Auditor
Best Interstate Inn
01.2020 - 06.2023
Concorde Career Institute
04.2002 - 03.2003
GED