Nathaniel Richardson
Denver
Summary
Well versed in many things, from sales to technology, I bring a host of skills to the table. I love to learn, and love to teach. I always strive to be the best at what I do. Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Enhance store loyalty with unparalleled support. Proven B2B Sales, and more.
Overview
8
8
years of professional experience
Work History
HVAC LEAD GENERATOR
ARS Rescue Rooter Contracted by Home Depot
01.2024 - 02.2024
- Cold Sales Position (Remote)
- Educated Customers and Employees on HVAC partnership.
- Cold lead generation from customers walking into Home Depot.
- Excelled in lead generation, number one on my team within a month.
- Closed an average of one customer sale per day higher then the KPI of 2 a week.
HVAC LEAD GENERATOR
ARS Rescue Rooter Contracted by Home Depot
01.2024 - 02.2024
- Cold Sales Position (Remote)
- Educated Customers and Employees on HVAC partnership.
- Cold lead generation from customers walking into Home Depot.
- Excelled in lead generation, number one on my team within a month.
- Closed an average of one customer sale per day higher then the KPI of 2 a week.
SALES ASSOCIATE (Remote)
CarMax
11.2022 - 08.2023
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Demonstrated product features and benefits for customers' needs.
- Helped customers find specific products, answered questions and offered product advice.
- Ran credit reports and financing for customers based on information presented.
- Set up Home Delivery, or Express Pick Up Services.
- Top in department for 8 months straight, hitting every milestone.
SALES ASSOCIATE (Remote)
CarMax
11.2022 - 08.2023
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Demonstrated product features and benefits for customers' needs.
- Helped customers find specific products, answered questions and offered product advice.
- Ran credit reports and financing for customers based on information presented.
- Set up Home Delivery, or Express Pick Up Services.
- Top in department for 8 months straight, hitting every milestone.
CUSTOMER SERVICE (Remote)
Best Buy
12.2020 - 06.2022
- Inbound calls for a high volume call center.
- Answered customer inquiries via phone, email and chat in a timely manner.
- Provided customers with product and service information to aid them in making informed decisions.
- Assisted customers with troubleshooting technical issues related to products or services.
- Resolved customer complaints efficiently and effectively.
- Processed orders and returns accurately and promptly.
- Maintained records of customer interactions, transactions, comments and complaints.
- Offered solutions for improving the customer experience when applicable.
- Tracked data surrounding customer interactions using various software programs such as Salesforce CRM.
CUSTOMER SERVICE (Remote)
Best Buy
12.2020 - 06.2022
- Inbound calls for a high volume call center.
- Answered customer inquiries via phone, email and chat in a timely manner.
- Provided customers with product and service information to aid them in making informed decisions.
- Assisted customers with troubleshooting technical issues related to products or services.
- Resolved customer complaints efficiently and effectively.
- Processed orders and returns accurately and promptly.
- Maintained records of customer interactions, transactions, comments and complaints.
- Offered solutions for improving the customer experience when applicable.
- Tracked data surrounding customer interactions using various software programs such as Salesforce CRM.
SALES MANAGER (Hybrid On Site / Remote)
Grainger Industrial Supply
08.2018 - 08.2020
- Developed and implemented sales strategies to increase market share.
- Identified and developed new markets for products or services.
- Established relationships with key clients, while maintaining existing customer base.
- Monitored industry trends and competitor activities to stay ahead of the competition.
- Collaborated with marketing team to create promotional materials for target customers.
- Developed pricing strategies that would maximize profits while still remaining competitive in the market.
- Participated in negotiations with vendors regarding product purchases or contracts.
- Implemented process changes designed to streamline workflow within the department.
- Closed over quarterly amount in one month. Beat expectations for book of business for the year in three months. (1.5m in a quarter vs 1m for the year)
SALES MANAGER (Hybrid On Site / Remote)
Grainger Industrial Supply
08.2018 - 08.2020
- Developed and implemented sales strategies to increase market share.
- Identified and developed new markets for products or services.
- Established relationships with key clients, while maintaining existing customer base.
- Monitored industry trends and competitor activities to stay ahead of the competition.
- Collaborated with marketing team to create promotional materials for target customers.
- Developed pricing strategies that would maximize profits while still remaining competitive in the market.
- Participated in negotiations with vendors regarding product purchases or contracts.
- Implemented process changes designed to streamline workflow within the department.
- Closed over quarterly amount in one month. Beat expectations for book of business for the year in three months. (1.5m in a quarter vs 1m for the year)
Senior Team Member - Management (Hybrid/Remote)
CVS/caremark
08.2016 - 06.2018
- Manager; Prescription RX Customer Service for many insurances.
- Handled Escalated Cases
- De-Escalated customers and worked with doctor to get Rx written correctly so the insurances would except them.
- 100% rate of customer satisfaction.
- Medicare certified position, FACETS and other certifications.
Senior Team Member - Management (Hybrid/Remote)
CVS/caremark
08.2016 - 06.2018
- Manager; Prescription RX Customer Service for many insurances.
- Handled Escalated Cases
- De-Escalated customers and worked with doctor to get Rx written correctly so the insurances would except them.
- 100% rate of customer satisfaction.
- Medicare certified position, FACETS and other certifications.
Education
Masters - Business and Marketing
Palo Alto College and Devry
01.2008
Skills
- Maintaining computers
- Tier 3 customer service
- Medical Billing knowledge
- Medical Coding
- Senior Resolution Manager
- Expert level in MS Office
- Customer service
- Troubleshooting
- Development/ Implementation
- Coordinated Prior Authorizations
- Medicare Certification
- B2B Business Sales
- Senior Customer Service Representative
- Medicare part D systems
- Public Relations Marketing
- Computer Programming
- IT / Systems Management
- HTML
- Cisco Network Associates
- De-escalation
- Problem Solving
- Comprehensive knowledge of IKA
- CPT / HCPS codes
- Modifiers
- TOB
- CCNA
- CCNE
- MCSE Certifications
- FACETS
- IKA
- EMDEON
- DOCUMENTDNA
- PEOPLE SAFE
- OFFICE
- Medical claims
- ICD 10 Coding
- HCPS Coding
- Modifier Coding
Timeline
HVAC LEAD GENERATOR
ARS Rescue Rooter Contracted by Home Depot
01.2024 - 02.2024
HVAC LEAD GENERATOR
ARS Rescue Rooter Contracted by Home Depot
01.2024 - 02.2024
SALES ASSOCIATE (Remote)
CarMax
11.2022 - 08.2023
SALES ASSOCIATE (Remote)
CarMax
11.2022 - 08.2023
CUSTOMER SERVICE (Remote)
Best Buy
12.2020 - 06.2022
CUSTOMER SERVICE (Remote)
Best Buy
12.2020 - 06.2022
SALES MANAGER (Hybrid On Site / Remote)
Grainger Industrial Supply
08.2018 - 08.2020
SALES MANAGER (Hybrid On Site / Remote)
Grainger Industrial Supply
08.2018 - 08.2020
Senior Team Member - Management (Hybrid/Remote)
CVS/caremark
08.2016 - 06.2018
Senior Team Member - Management (Hybrid/Remote)
CVS/caremark
08.2016 - 06.2018
Masters - Business and Marketing
Palo Alto College and Devry