Summary
Overview
Work History
Skills
Timeline
Generic

Nathanael Robbins

Denver,CO

Summary

Dynamic executive with a proven track of driving revenue growth through strategic planning and process optimization. Expert in market trend analysis and coaching teams to exceed performance metrics. Successfully negotiated key contracts and established strong client relationships, enhancing satisfaction and expanding market reach.

Business development professional with comprehensive experience in driving growth and creating valuable partnerships. Proven ability to identify market opportunities and implement effective strategies for business expansion. Highly focused on team collaboration and achieving measurable results, adaptable to changing market conditions, and known for strategic thinking and leadership.

Overview

21
21
years of professional experience

Work History

Senior Vice President

Remote Evolution
08.2023 - Current
  • Developed and executed strategic initiatives to drive client business growth, resulting in higher revenues and market share expansion.
  • Enhanced Fortune 500 companies performance by implementing new strategies and streamlining operations.
  • Identified opportunities to improve business process flows and productivity for 20+ clients.
  • Represented organization at industry conferences and events.
  • Developed and implemented project plans focusing on global expansion.
  • Restructured departments for increased efficiency, optimizing resource allocation and improving communication between teams.

Vice President Strategic Growth

SupportNinja
04.2021 - 05.2023
  • Identified opportunities for mergers and acquisitions
  • Responsible for all geography expansions
  • Responsible for internal client account growth
  • Established and maintained strong relationships with customers, vendors and strategic partners.
  • Aligned organizational objectives with company mission, increasing revenue, profit and business growth by collaboratively developing integrated strategies
  • Increased company growth through collaboration with sales and marketing departments
  • Weekly reports to Board of Directors on market trends.

Vice President

ERC
06.2019 - 04.2021
  • Responsible for cross functional team to develop and launch ERC Work at Home
  • Evaluated Bricks and Mortar locations to identify cause of churn and develop plans to improve
  • Facilitated the transformation of Client Services into an added value to operations
  • Partner with Learning and Development to ensure training is in a “Virtual” first mindset
  • Launch ERC's Diversity and Inclusion council
  • Moved over 1200 associates in the DR to Work from Home at start of COVID-19
  • Identified opportunities to improve business process flows and overall departmental productivity.
  • Spearheaded cross-functional initiatives across departments to achieve business goals for bottom-line profits.
  • Crafted overall account sales strategies and coordinated activities of sales executives to achieve revenue goals.
  • Developed short and long-term sales strategies to gain market share, uncover new sales opportunities and increase revenue.
  • Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.

Senior Director Virtual Operations

SYKES
03.2004 - 05.2019
  • Generate and manage 30% of company's North American virtual operations revenue
  • Responsible for 2500+ central and remote support staff and agents handling daily operations of key accounts in North America
  • Succeeded in launching work at home in the Netherlands, Hungary, Ireland and Slovakia
  • Facilitate the growth of virtual operations numbers in EMEA from 37 agents in Q4 2017 to 300+ agents in Q3 2018
  • Oversee and ensure quality responses to inquiries and concerns of prospective and current clients regarding sales, services, billing, quality assurance and technical support
  • Execute effective profit and loss management to maximize gross margins
  • Mentor, motivate, and coach support staff and phone agents to achieve productivity and service standards
  • Drive and ensure that all key and critical performance metrics such as AHT, quality, and customer satisfaction are being met
  • Collaborate with internal stakeholders including workforce, training, reporting, and quality for effective operations management
  • Coordinate with clients to ensure launch and ramps are on target from all aspects including; staffing, technology and KPIs
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.

Skills

  • Market Trend Analysis
  • Process Optimization
  • Budget Oversight
  • Process Improvement
  • Performance Metrics Analysis
  • Coaching and Mentoring
  • Sales Team Leadership
  • Strategic Planning
  • Growth Portfolios
  • Organizational Structure
  • Management Team Leadership
  • Corporate Strategy and Development
  • Executive Leadership
  • Growth Portfolios
  • Organizational Structure
  • Management Team Leadership
  • Corporate Strategy and Development
  • Executive Leadership
  • Revenue growth strategies
  • Sales process optimization

Timeline

Senior Vice President

Remote Evolution
08.2023 - Current

Vice President Strategic Growth

SupportNinja
04.2021 - 05.2023

Vice President

ERC
06.2019 - 04.2021

Senior Director Virtual Operations

SYKES
03.2004 - 05.2019

Similar Profiles

CREATE PROFILE
Nathanael Robbins