NATHAN Woolnough
Highlands Ranch
Summary
Dedicated Shift Lead with proven expertise in customer service, employee training, and team motivation. Skilled in resolving customer issues and enhancing guest experiences, contributing to improved team performance and satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Lead
Pizza Hut
Highlands Ranch, CO
08.2024 - Current
- Supervised team during busy shifts, ensuring efficient service and customer satisfaction.
- Trained new staff on operational procedures and food safety standards.
- Handled customer complaints, providing timely resolutions to enhance experience.
Volunteer
Highlands Ranch Community Association
01.2025 - 08.2025
- Collected and sorted recyclable materials to promote environmental sustainability.
- Coordinated community events, enhancing engagement and participation among residents.
Education
Bachelor of Science - Mechanical Engineering
Metropolitan State University of Denver
Denver, CO05-2029
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Teamwork and collaboration
- Customer service
Accomplishments
- Promoted to Shift Lead due to strong performance and reliability
- Helped maintain positive team morale during peak hours
- Managed cash drawers and handled nightly deposits
Certification
- ServSafe Colorado food handler.
Timeline
Volunteer
Highlands Ranch Community Association
01.2025 - 08.2025
Shift Lead
Pizza Hut
08.2024 - Current
Bachelor of Science - Mechanical Engineering
Metropolitan State University of Denver