Nathan Simmons
Castle Rock
Summary
Dynamic Shift Manager with extensive experience at Buffalo Wild Wings, excelling in customer service and employee training. Proven track record in cash handling and inventory management, enhancing operational efficiency and minimizing waste. Adept at problem-solving and fostering a collaborative team environment to drive exceptional service delivery.
Overview
5
5
years of professional experience
Work History
Shift Manager
Buffalo Wild Wings
12.2023 - 06.2025
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored team members on operational procedures and customer engagement strategies.
- Managed inventory control processes, minimizing waste through effective stock management techniques.
- Implemented quality assurance measures to maintain high standards of food safety and hygiene compliance.
- Resolved customer complaints through proactive problem-solving and conflict resolution skills.
- Supervised daily operations and a team of 30 employees in a high-paced environment.
- Managed cash handling, financial reporting, and daily deposits.
Cashier
Buffalo Wild Wings
06.2020 - 12.2023
- Processed customer transactions efficiently using point-of-sale system.
- Managed cash register, ensuring accuracy in funds handling and reconciliation.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in maintaining cleanliness and organization of dining area and service stations.
- Trained new staff on cash handling procedures and customer interaction protocols.
- Collaborated with team members to optimize workflow during peak hours.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Mathematics
University of Iowa
Iowa City, IA12-2024
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Problem-solving skills
- Microsoft Office and Excel
Timeline
Shift Manager
Buffalo Wild Wings
12.2023 - 06.2025
Cashier
Buffalo Wild Wings
06.2020 - 12.2023
Mathematics
University of Iowa
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