Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nathan Garneau

Aurora

Summary

Experienced Field Supervisor with a strong background as a Senior Service Technician. Recognized for expertise in diagnosing and resolving complex technical issues, consistently delivering high levels of customer satisfaction. Skilled in troubleshooting and preventive maintenance to ensure optimal performance and minimize downtime. Demonstrates exceptional leadership skills, successfully enhancing the abilities of junior HVAC technicians in the field.

Overview

16
16
years of professional experience

Work History

Senior Service Technician/Field Project Supervisor

Haynes Mechanical Systems
04.2020 - Current
  • Mentored junior technicians in best practices, enhancing team performance and fostering a positive work environment.
  • Enhanced customer satisfaction with thorough inspections and quality repair work.
  • Adhered to company safety protocols, reducing the risk of accidents or injury during service visits.
  • Reduced downtime of service calls by quickly diagnosing and resolving technical issues.
  • Improved equipment efficiency by performing regular maintenance tasks and timely repairs.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.

Senior Service Technician

Colorado Mechanical Systems
01.2019 - 04.2020
  • Increased knowledge of HVACR by repair of large-scale systems
  • Specialized in large scale boilers, chillers, RTUs, etc
  • Installation, diagnostic, and repair of all HVACR systems
  • Reduced downtime of service calls by quickly diagnosing and resolving technical issues.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.
  • Maintained detailed records of all service activities, enabling accurate tracking of equipment history and warranty information.

Service Manager

Economy AC and Heating
06.2018 - 01.2019
  • Worked closely with dispatch to schedule to optimize time and financial responsibilities
  • Reviewed all tech invoices to ensure proper charges in order to gain revenue
  • Ran day to day operation and was in field helping techs and completing customer bids
  • Established team priorities, maintained schedules and monitored performance.
  • Resolved customer complaints in professional and timely manner.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Met with customers to discuss service needs and offer available solutions.

Service Technician

City of Denver Parks & Rec
02.2017 - 06.2018
  • Preformed maintenance and service on all HVACR equipment at the city recreation centers
  • Gained knowledge of Trane RTUs and trained on BAS systems
  • Diagnosed and repaired problems with electrical and mechanical systems.
  • Tested systems, noting issues and completing preventive maintenance.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.

General Manager

L&L Heating and AC
05.2015 - 02.2017
  • Oversee the day to day operation of the company
  • Scheduled installs, service, performed field technician duties and tasks, kept the office on task, and took care of all customer issues
  • Learned and applied management skills that helped the company expand and increase profit
  • Assisted in recruiting, hiring and training of team members.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Interacted well with customers to build connections and nurture relationships.

Service Technician

Avalanche Mechanical
03.2009 - 05.2015
  • Commercial HVACR and kitchen equipment
  • Diagnosed and repaired all HVACR issues from RTUs and their controls to kitchen equipment
  • Principal refrigeration technician for5 years of my time here
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
  • Worked with diverse types of weather and ground conditions.
  • Streamlined processes for troubleshooting, resulting in faster resolution times and improved customer experiences.

Education

Journeymans License - HVAC

City of Denver
06.2017

Skills

  • MANAGEMENT AND LEADERSHIP
  • Effectively lead and managed teams of up to15 people as a General Manager, Service Manager, and Field Supervisor
  • Ability to work in high-pressure environment and manage time efficiently
  • Facility management
  • Able to communicate and understand the HVACR industry in all aspects of the job
  • Control systems
  • 17 year’s experience in refrigeration and HVAC service repair
  • HVAC systems
  • Exceptional organizational skills and ability to keep up with work loads
  • Building automation
  • Advanced diagnostics
  • Installation and repair

Timeline

Senior Service Technician/Field Project Supervisor

Haynes Mechanical Systems
04.2020 - Current

Senior Service Technician

Colorado Mechanical Systems
01.2019 - 04.2020

Service Manager

Economy AC and Heating
06.2018 - 01.2019

Service Technician

City of Denver Parks & Rec
02.2017 - 06.2018

General Manager

L&L Heating and AC
05.2015 - 02.2017

Service Technician

Avalanche Mechanical
03.2009 - 05.2015

Journeymans License - HVAC

City of Denver
Nathan Garneau