Nathalye Eugenia Vargas Jáuregui
Pamplona,NSA
Summary
Experienced pharmacist, biologist, and customer service advocate with a strong background in over-the-phone interpretation. Seeking a position to leverage English proficiency, extensive customer service experience, interpreter expertise, administrative and bookkeeping skills. Equipped with over 8 years of diverse experience, ready to excel in a role valuing effective communication, exceptional service delivery, and organizational efficiency.
Overview
11
11
years of professional experience
10
10
years of post-secondary education
Work History
Over the Phone Interpreter (OPI) English/Spanish - Medical Field (from Home)
Bilingual LS
Bogotá
03.2022 - 02.2025
- Streamlined communication for non-English speaking customers by providing accurate interpretation services.
- Ensured adherence to confidentiality standards when handling sensitive information during call interpretations, safeguarding client privacy at all times.
- Delivered excellent customer experience by empathetically conveying messages between callers and recipients during emotionally charged situations.
Chat and Email Operator and Bookkeeper (from Home)
Digital Customer Care Company
Amstelveen
10.2020 - 08.2024
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Provided excellent customer service while following through on responsibilities to customers and recovering from any errors made.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Provided support during audits by supplying requested documentation promptly and accurately.
- Maintained and processed invoices, deposits, and money logs.
Pharmacy Technologist
Offimedicas S.A.
Pamplona, NSA
04.2020 - 10.2021
- Reduced medication errors by diligently checking prescriptions for accuracy and completeness before dispensing to patients.
- Participated in continuing education opportunities, staying current on industry trends and best practices for optimal job performance.
- Participated in quality improvement initiatives by regularly reviewing internal procedures, identifying areas for enhancement, and suggesting necessary adjustments.
Owner
Droguería Ana Lu
Pamplona, NSA
08.2018 - 03.2020
- Increased repeat business from satisfied customers through attentive service delivery.
- Utilized advanced technology systems to streamline record-keeping and prescription management tasks.
- Managed inventory levels to ensure optimal stock availability and timely replenishment.
- Ensured compliance with federal, state, and local regulations through diligent monitoring of internal processes.
Customer Service Agent Via Chat in English
Accedo Colombia S.A.S.
Pereira, RIS
07.2016 - 06.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
Assistant Pharmacist
Droguería Universitaria
Pamplona, NSA
01.2016 - 05.2016
- Assisted the pharmacist in managing inventory levels, ensuring adequate stock of medications for customer needs.
- Contributed to increased sales by recommending appropriate over-the-counter products based on customer symptoms or needs.
- Received incoming supplies and stocked in correct locations.
Assistant Pharmacist
Droguería GODIS
Pamplona, NSA
02.2015 - 12.2015
- Assisted the pharmacist in managing inventory levels, ensuring adequate stock of medications for customer needs.
- Increased patient adherence to medication regimens through effective communication regarding dosage instructions and potential side effects.
- Received incoming supplies and stocked in correct locations.
Assistant Pharmacist
Droguería La Sagrada Familia
Pamplona, NSA
07.2014 - 10.2014
- Improved patient satisfaction by providing friendly, accurate and timely assistance with prescription processing.
- Assisted the pharmacist in managing inventory levels, ensuring adequate stock of medications for customer needs.
- Contributed to increased sales by recommending appropriate over-the-counter products based on customer symptoms or needs.
Education
Pharmacy Technologist -
Universidad Nacional Abierta Y A Distancia - UNAD
Pamplona 01.2014 - 01.2018
Biologist -
Universidad De Pamplona
Pamplona 01.2006 - 01.2012
Skills
- Interpretation accuracy
- Fluent bilingualism
- Clear communication
- Invoice processing
- Bookkeeping software
- Quick thinking
- Empathy display
- Call center experience
Identification
C.C., 1094247821, Pamplona
Research
Internship. Determination of hemoparasites in cattle at the farm, Pamplona, Norte de Santander, Colombia, 01/01/12
Timeline
Over the Phone Interpreter (OPI) English/Spanish - Medical Field (from Home)
Bilingual LS
03.2022 - 02.2025
Chat and Email Operator and Bookkeeper (from Home)
Digital Customer Care Company
10.2020 - 08.2024
Pharmacy Technologist
Offimedicas S.A.
04.2020 - 10.2021
Owner
Droguería Ana Lu
08.2018 - 03.2020
Customer Service Agent Via Chat in English
Accedo Colombia S.A.S.
07.2016 - 06.2018
Assistant Pharmacist
Droguería Universitaria
01.2016 - 05.2016
Assistant Pharmacist
Droguería GODIS
02.2015 - 12.2015
Assistant Pharmacist
Droguería La Sagrada Familia
07.2014 - 10.2014
Pharmacy Technologist -
Universidad Nacional Abierta Y A Distancia - UNAD
01.2014 - 01.2018
Biologist -
Universidad De Pamplona
01.2006 - 01.2012
Similar Profiles
Windy Lene SantuaWindy Lene Santua
Store Manager at LS Travel Retail (LagardereAwpl)Store Manager at LS Travel Retail (LagardereAwpl)
Luis Puac LaynezLuis Puac Laynez
Auto Glass Technician at LS Auto GlassAuto Glass Technician at LS Auto Glass
Irie WrightIrie Wright
Security Guard at LS EnterpriseSecurity Guard at LS Enterprise