Nathalia Quinche Diaz
Jefe Operaciones
Bogotá,DC
Summary
Dynamic operations leader with a proven track record at Mercado Libre, excelling in staff leadership and quality management. Cultivated strong client relationships, driving business growth and enhancing customer satisfaction. Leveraged technical skills to optimize workflows and fostered a collaborative team environment, ensuring effective communication and conflict resolution.
Professional with experience in leadership and team management. Skilled in strategic planning, project coordination, and problem-solving. Strong focus on fostering collaboration and driving results. Adaptable and reliable with proven track record of meeting evolving business needs.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Jefe Operaciones
Enseñarte
05.2024 - Current
- Developed strong relationships with key clients, ensuring consistent business growth and exceptional service delivery.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Maximized productivity through regular performance evaluations, providing constructive feedback, and setting clear expectations for staff members.
- Increased customer satisfaction levels by consistently monitoring service quality and addressing concerns promptly.
Supervisor Operaciones
Mercado Libre
02.2019 - 04.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Education
Profesional - Administración Empresas
CUN - Corporación Unificada Nacional De Educación Superior
Bogotá, Colombia 05.2001 -
Técnico Laboral - Negocios Internacionales
CUN - Corporación Unificada Nacional De Educación Superior
Bogotá, Colombia 05.2001 -
Skills
Staff leadership
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 267 staff members.
- Resolved product issue through consumer testing.
Certification
Diplomado en Gerencia de Proyectos
Excel Intermedio
Tengo Excel a nivel intermedio. Puedo organizar bases de datos, usar fórmulas como SI y BUSCARV, crear tablas dinámicas y generar reportes claros con gráficos para apoyar la toma de decisiones. Por ejemplo, he usado Excel para controlar pagos / asistencia / inventarios / reportes mensuales.
Timeline
Diplomado en Gerencia de Proyectos
10-2025
Jefe Operaciones
Enseñarte
05.2024 - Current
Supervisor Operaciones
Mercado Libre
02.2019 - 04.2024
Profesional - Administración Empresas
CUN - Corporación Unificada Nacional De Educación Superior
05.2001 -
Técnico Laboral - Negocios Internacionales
CUN - Corporación Unificada Nacional De Educación Superior
05.2001 -