Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Nate Eubank

Nate Eubank

Englewood

Summary

Customer Success leader with a proven track record of driving exceptional customer experiences and operational excellence. I bring over 7 years of experience in managing high-performing teams, analyzing KPIs, and collaborating cross-functionally to solve problems at the root.

I specialize in turning customer feedback into actionable insights, and coaching advisors to deliver service with empathy, efficiency, and impact. My focus is always on building trust, retaining customers, and helping organizations grow by putting people first, both customers and teams.

Overview

13
13
years of professional experience

Work History

Customer Success Manager

PineMelon
Denver
03.2022 - 05.2025
  • Led and coached a team of seven (including a team lead), delivering high-quality support across phone, email, chat, and ticket channels.
  • Presented weekly KPI reports to the CEO and COO, highlighting performance metrics, customer feedback, and improvement opportunities.
  • Maintained a 4.8+ CSAT by tracking response times, ticket backlogs, call handling, and auditing support interactions for quality.
  • Reviewed customer complaints across departments to identify trends, and collaborated cross-functionally to implement solutions.
  • Handled high-level escalations with a focus on retention and resolution.
  • Advocated for the customer voice, influencing company-wide service and product improvements.

Customer Service Manager

Synergy Credit Services
Denver
03.2017 - 02.2022
  • Supervised and led a high-performing Customer Service team, promoting collaboration and service excellence.
  • Managed multi-channel customer interactions (calls, chat, email), resolving issues with speed and empathy.
  • Guided customers and loan officers on credit matters, performing risk assessments to support loan decisions.
  • Handled escalated calls with tact, improving retention and customer satisfaction.
  • Partnered with sales to streamline onboarding and enhance the overall customer journey.
  • Oversaw Denver office operations as General Manager, driving growth and operational efficiency.

Credit Specialist/Account Manager

Continental Credit
Broomfield
04.2012 - 02.2017
  • Managed inbound and outbound customer interactions, ensuring timely, high-quality support.
  • Analyzed credit reports to identify discrepancies and assess risk for better decision-making.
  • Guided customers through onboarding with personalized support, boosting satisfaction, and retention.
  • Managed a portfolio of B2C and B2B accounts, adapting to diverse client needs.
  • Advised on credit utilization and score improvement strategies to enhance financial outcomes.

Education

Audio Engineering - Audio Engineering And Technology

SAE Institute of Technolgy
Nashville, TN
07-2009

Associates - General Studies

West Kentucky Community And Technical College
Paducah, KY
05-2004

Skills

  • Customer relationship management
  • Data analysis
  • KPI reporting
  • Quality assurance
  • Customer feedback analysis
  • Team leadership
  • Operational efficiency
  • Conflict resolution
  • Cross-departmental collaboration
  • Onboarding processes
  • Coaching and mentoring
  • Customer retention
  • Problem solving
  • Communication skills
  • CRM software
  • Customer relationship building
  • Strategic communications
  • Account management

Accomplishments

  • Received the “Calmer of Storms” award from the CEO of Synergy Credit Services in recognition of exceptional skills in de-escalating customer issues and successfully retaining clients.

Timeline

Customer Success Manager

PineMelon
03.2022 - 05.2025

Customer Service Manager

Synergy Credit Services
03.2017 - 02.2022

Credit Specialist/Account Manager

Continental Credit
04.2012 - 02.2017

Audio Engineering - Audio Engineering And Technology

SAE Institute of Technolgy

Associates - General Studies

West Kentucky Community And Technical College

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Nate Eubank