Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Natasha Velasquez

Pueblo

Overview

19
19
years of professional experience

Work History

Sales Associate

ATT
06.2024 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Collaborated with team members to achieve monthly sales targets.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Sales Manager

Verizon Wireless
04.2018 - 06.2024
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Attended industry events and conventions to expain sales opportunities.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.

Waitress

EAST COAST PIZZA
06.2014 - 03.2018
  • Wait tables
  • Computer
  • Phone sales
  • Clean restaurant
  • Customer service
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Server

Mozart
08.2012 - 06.2014
  • Clean
  • Prep food
  • Sales
  • Take payments
  • Food orders

Server

ROSARIOS
11.2007 - 05.2012
  • Buss tables
  • Customer service
  • Seat customers
  • Great customers
  • Take orders
  • Clean restaurant
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Sales Associate

Finish line
08.2006 - 11.2010
  • Sales
  • Phone support
  • Help customers
  • Clean store
  • Cash people out
  • Take online orders
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Solved customer challenges by offering relevant products and services.

Education

High School -

East High School
Pueblo, CO

Skills

  • Organizational Skills
  • Server
  • Fast learner
  • Training
  • Customer relationship management
  • Sales strategies
  • Product knowledge
  • Customer service
  • Training participation
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Goal oriented
  • Exceptional customer service
  • Outgoing personality
  • Money handling
  • Flexible schedule
  • Verbal/written communication
  • Cash register operation
  • Stocking and receiving
  • Cash handling accuracy
  • Client service
  • Store opening and closing
  • Product sales
  • Professional demeanor
  • Retail store operations
  • Cleaning techniques
  • Policy and procedure adherence
  • Order processing
  • Sales goals attainment

Personal Information

Authorized To Work: US

Timeline

Sales Associate

ATT
06.2024 - Current

Sales Manager

Verizon Wireless
04.2018 - 06.2024

Waitress

EAST COAST PIZZA
06.2014 - 03.2018

Server

Mozart
08.2012 - 06.2014

Server

ROSARIOS
11.2007 - 05.2012

Sales Associate

Finish line
08.2006 - 11.2010

High School -

East High School

Similar Profiles

CREATE PROFILE
Natasha Velasquez