NATALY MILIĆ
Denver
Summary
Forward-thinker with a love for an upbeat and quick evolving work environment, I thrive in any area where I can let my creativity and constant influx of ideas run freely! Constantly trying to get team members involved, I enjoy structure, and having the team work together to ensure efficiency so that together we maximize opportunity. I am a highly trained professional with passion for working with people. Solutions-oriented problem-solver with goal-oriented mindset!
Overview
8
8
years of professional experience
Work History
Community Director
Kairoi Residential
09.2023 - Current
- Coordinated special meetings and events to inform and engage tenants, resulting in improved relations and housing satisfaction.
- Helped to establish community norms and ground rules for open communication and responsible conduct.
- Oversaw multiple projects such as: extensive fire suppression project affecting all 3 buildings and overall the entire community, massive construction throughout community, community-scale renovations
- Built relationships with residents, families and community.
- Maintained documentation, wrote reports and tracked expenses using OneSite / Real Page systems
Lease up Community Manager
Greystar Property Management
02.2022 - 09.2023
- TAKEOVER, management + owner change
Lease up Community Manager
Cardinal Group Management
10.2021 - 02.2022
- Raised Kingsley review score from 3.0 to 4.0 in one month by gaining 15 excellent survey's
- Yielded 20+ leases at an increase of 5-10% rental rate from previous market value
- Exceeding AR expectations, no more than a 0.05% delinquency
- Closed the account monthly end with a positive variance and a positive NOI
- Hosting 8-12 resident events a month with a budget of $500.00/monthly
- Met occupancy goal of 80% from 64% 2 months earlier than anticipated
- Leased 90 apartment homes since October 2021, my closing ratio being 48%
- Efficiently lead a team of 5, and various vendors/contractors
Multi-Site Community Manager
Cardinal Group Management
02.2021 - 10.2021
- Successfully captured 10.5%+ rental rate increases on renewals from March - October 2021, with an average monthly renewal percentage of 90%
- Exceeding AR expectations, no more than a 0.02% delinquency
- Efficiently lead a team of 7, and various vendors/contractors
- Captured 120 move-ins in a 6 month span increasing occupancy levels from an average of 86% between the 3 buildings to an occupancy of 98%
- Operated with 3 budgets (multi-site community, 3 buildings)
Assistant Community Manager
Cardinal Group Management
06.2020 - 02.2021
- Successfully processing over 60 payables a week
- Closed AME Account Monthly End for 6 properties on a monthly basis
- Trained multiple team members in their roles (Leasing Professional, Assistant Community Manager, Concierge)
- Effectively managed and lead a team of 9 (office team/maintenance team)
- Successfully created a system that allowed our maintenance team to be able to complete an average of 15 work orders daily, a 50% increase to their productivity in a one month turnaround time
- Resolved tenant issues quickly and increased tenant retention by 40%.
Senior Leasing Professional
Cardinal Group Management
07.2019 - 06.2020
- Marketed diverse properties to prospective clients and consistently exceeded target closing rates of 35%
- Marketed property to local businesses through collateral, emails and phone calls
- Leased over 200 apartment homes in my year as a Senior Leasing Professional
- Kept meticulous records of correspondence between management and tenants
- Held high approval rating and maintained customer loyalty with top-notch service
Leasing Professional
US Residential
01.2019 - 07.2019
- Overcame the obstacles of leasing this particular property that is rated a D type property and successfully had a close ratio of 37%, leasing over 70 apartment homes in my 7 months prior to the company dissolving
Leasing Professional
Greystar Property Management
10.2018 - 01.2019
- Collected monthly rent payments and other fees, always properly recording and processing money
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes
- Distributed and followed up on tenant renewal notices
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services
- Greeted clients, showed apartments and prepared leases
Leasing Professional
Westdale Asset Management
10.2017 - 10.2018
- Toured property with prospective tenants and provided wealth of information in regards to its key features
Sales Representative
Verizon Wireless
01.2016 - 10.2017
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions
- Maintained a closing ratio of over 60%, holding the title of #1 Sales Representative in the state of Colorado for over 5 months
Education
High School Diploma -
Cherry Creek High School
Greenwood Village, CO05.2015
No Degree - Business Finance/Computer Sciences
University of Northern Colorado
Greeley, CONo Degree - Marketing/Computer Sciences
University of Colorado Denver
Denver, COSkills
- Budget Preparation
- Financial Reporting
- Construction Project Oversight
- Multitasking and Prioritization
- Microsoft Office/Windows
- Social Media Engagement and Marketing
- Operating Cost Tracking
- Contract Negotiation
- Rent Pricing Optimization
- Technical Troubleshooting
- Defect Analysis and Resolution
- Collaborative Team Player
- Time Management
- Positive and Upbeat
Languages
Croatian
Native or Bilingual
Bosnian
Native or Bilingual
Serbian
Native or Bilingual
English
Native or Bilingual
Spanish
Limited Working
Russian
Elementary
Systems Knowledge
- RealPage Systems: OneSite Management Software, LRO Pricing, AIRM Pricing, OpsTechnology and Spend Management (invoicing), NetVendor (invoicing)
- YardiOne Systems: Yardi, CRM, Yardi Plus (management software)
- Yieldstar Pricing
- Entrata Management Software
- Rhino Security Deposit
- Card Services: Paynuver, Emburse, Expense
- Reputation Review Management (BirdEye, SOCi)
- Kingsley Review/Survey Management
Timeline
Community Director
Kairoi Residential
09.2023 - Current
Lease up Community Manager
Greystar Property Management
02.2022 - 09.2023
Lease up Community Manager
Cardinal Group Management
10.2021 - 02.2022
Multi-Site Community Manager
Cardinal Group Management
02.2021 - 10.2021
Assistant Community Manager
Cardinal Group Management
06.2020 - 02.2021
Senior Leasing Professional
Cardinal Group Management
07.2019 - 06.2020
Leasing Professional
US Residential
01.2019 - 07.2019
Leasing Professional
Greystar Property Management
10.2018 - 01.2019
Leasing Professional
Westdale Asset Management
10.2017 - 10.2018
Sales Representative
Verizon Wireless
01.2016 - 10.2017
High School Diploma -
Cherry Creek High School
No Degree - Business Finance/Computer Sciences
University of Northern Colorado
No Degree - Marketing/Computer Sciences
University of Colorado Denver
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