Nataly Rojas

Utilized effective communication skills. Maintain accurate records of customer interactions for future reference. Managed and resolved issues with customers during calls by following determined script. Navigated multiple computer systems and applications and utilized search tools to find information. Mentor less experienced Health Program Advocates. Handle escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions.

Pleasantly answered calls for a multi-line switchboard for a large office and directed callers to the appropriate employees.Monitored office supplies inventory and placed orders. Collected deposits, fees and payments
Performed basic bookkeeping activities and updated the accounting system. Volunteered to help with special projects, assuming a variety of tasks and duties. Greeted persons entering the establishment and determined the nature and purpose of visit.

Trained and served as a peer coach for new sales associate. Proposed innovative marketing ideas an updated computer inventory listings

Answered questions regarding store policies and merchandise. Ensured up-to-date maintenance of computer inventory listings, prioritized and accomplished wide range of tasks each shift. Helped customers with questions, problems and complaints in person and via telephone.

Followed up with the insured individuals regarding premium and deductibles payments
Evaluated insurance policies and analyzed to determine coverage. Trained other claims staff members on proper handling and evaluation of claims. Contributed ideas and offered constructive feedback at weekly training . Directed calls to appropriate individuals and departments resolved all customer complaints in a professional manner while prioritizing customer satisfaction.

Oriented and trained new staff on proper procedures and policies. Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus. Obtained information about clients' medical history, drug history, complaints and allergies. Electronically input test orders requested by clients. Monitored expiration of medical supplies and medications. Maintained detailed records of test results by entering data and patient information into computer. Conducted monthly and quarterly inventory of supplies using facility cost reporting records. Explained procedures to patients to reduce anxieties and increase patient cooperation. Recorded patients' medical history, vital statistics and test results in medical records

Communicated clear expectations and goals to each team member. Documented and communicated all claim activity in a timely and effective manner, while supporting the outcome of claim files ere