Nataly Moreno
International business
Bogotá
Summary
International Business student close to graduating with important skills developed such as critical analysis, English management, effective communication, teamwork and achievement orientation. Proactive, versatile person with the ability to quickly learn new skills. Seeking for challenging opportunities to apply theoretical knowledge and practical experience in dynamic and global business environments, contributing to the growth and success of an organization.
Overview
3
3
years of professional experience
Work History
Bilingual Contact Center Agent
Teleperformance
10.2020 - 01.2024
- Technical assistance responding to approximately 40 incoming interactions and queries through omnichannel experience.
- Management of sensitive and confidential information.
- Documentation and updating of records in required systems.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Managed time efficiently in order to complete all tasks within deadlines.
QA Analyst
Teleperformance
02.2023 - 07.2023
- Identified opportunities for automation, implementing script-based tests to minimize manual effort and increase accuracy.
- Monitored KPIs to proactively address bottlenecks and quality issues.
- Defined and implemented quality initiatives to reduce risk.
- Delivery of daily, weekly and monthly reports and analysis on team's performance giving weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
- Encouraged adoption of best practices among team members, leading workshops and training sessions on relevant topics.
Education
Bachelor's Degree - International Business
Fundación Universtiaria Area Andina
Bogota, Colombia11.2024
Specialty in Logistics And Supply Chain Management -
European Business School
Madrid, Spain11.2023
Advanced Intermediate Excel -
Colsubsidio
Bogotá, Colombia11.2022
Marketing Course: Conceptualization, Methodology -
SENA
Bogotá, Colombia07.2020
High School Diploma -
Gimnasio El Lago
Bogotá, Colombia11.2019
Skills
- Critical Thinking
- Problem Resolution
- Organization and Time Management
- Flexible and Adaptable
- Data Collection, Microsoft Excel
- Active Listening
Languages
Spanish
Native language
English
Upper intermediate
B2
Timeline
QA Analyst
Teleperformance
02.2023 - 07.2023
Bilingual Contact Center Agent
Teleperformance
10.2020 - 01.2024
Bachelor's Degree - International Business
Fundación Universtiaria Area Andina
Specialty in Logistics And Supply Chain Management -
European Business School
Advanced Intermediate Excel -
Colsubsidio
Marketing Course: Conceptualization, Methodology -
SENA
High School Diploma -
Gimnasio El Lago
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