Natalie Wilson
Fort Collins
Summary
Professional with expertise in emergency response and multi-line phone management and clerical skills. Proven ability to enhance patient experiences through effective communication and problem-solving. Detail-oriented in managing patient relationships, and ensuring smooth departmental interactions. Committed to improving operational efficiency and patient satisfaction in healthcare settings.
Overview
6
6
years of professional experience
Work History
Informational Operator
UCHealth Poudre Valley Hospital
Fort Collins
11.2023 - Current
- Manage internal emergency calls for MCR, GH, and PVH to ensure prompt response.
- Handles general hospital calls to facilitate timely assistance.
- Assists patients with inquiries and concerns to enhance experience.
Receptionist
Whole Elephant Consulting, LLC
Fort Collins
09.2019 - Current
- Managed multi-line phone system, directing calls to appropriate staff members.
- Maintained organized reception area, ensuring a professional environment.
- Assisted in preparing meeting rooms for client consultations and presentations.
- Processed incoming and outgoing mail, ensuring timely delivery of correspondence.
- Greeted clients and visitors warmly upon arrival.
Environmental Services Housekeeper
UCHealth Poudre Valley Hospital
Fort Collins
09.2022 - 11.2023
- Maintained cleanliness of patient rooms and common areas throughout the hospital.
- Followed infection control protocols to ensure a safe environment for patients and staff.
- Restocked cleaning supplies and ensured proper inventory levels in designated areas.
- Cleaned and sanitized patient rooms, bathrooms, offices and other areas according to prescribed procedures.
Car Porter
Dellenbach
Fort Collins
03.2022 - 09.2022
- Parked vehicles safely in designated areas to maintain organization.
- Assisted customers with vehicle retrieval and inquiries efficiently.
- Conducted regular inspections of vehicles for cleanliness and damage.
- Collaborated with team members to enhance workflow processes.
Cashier
Panera Bread
Fort Collins
10.2021 - 03.2022
- Processed customer transactions efficiently and accurately at retail location.
- Assisted customers with product selection and provided excellent service.
- Managed cash register, ensuring proper handling of cash and card payments.
- Collaborated with team members to enhance customer experience during peak hours.
Education
High School Diploma -
Fort Collins High School
Fort Collins05-2021
Skills
- Emergency response
- Multi-line phone management
- Patient inquiry assistance
- Organized reception area
- Customer relationship management
- Leadership
- Problem solving
- Customer service
- Communication
Timeline
Informational Operator
UCHealth Poudre Valley Hospital
11.2023 - Current
Environmental Services Housekeeper
UCHealth Poudre Valley Hospital
09.2022 - 11.2023
Car Porter
Dellenbach
03.2022 - 09.2022
Cashier
Panera Bread
10.2021 - 03.2022
Receptionist
Whole Elephant Consulting, LLC
09.2019 - Current
High School Diploma -
Fort Collins High School